Director – Client Experience & Key Accounts

Cogent Solutions; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Cogent Solutions is seeking a Director to lead client experience and key accounts, overseeing relationships with major sponsors, corporate clients, and partner networks. You will align objectives across commercial, production, marketing, and operations teams to deliver high-value, end-to-end experiences.

You will drive retention, growth, and long-term partnerships, serving as a senior advocate for clients throughout the lifecycle and coordinating cross-functional execution to maximize

Qualifications

• 8-10+ years of experience in key accounts, client experience, customer success, or B2B relationship management.
• Experience in conferences, exhibitions, professional services, or related industries is strongly preferred.
• Proven ability to manage high-value corporate clients.
• Strong stakeholder-management and relationship-building skills.
• Excellent communication, negotiation, and presentation abilities.
• Commercially minded with a strong understanding of account growth.
• Strong problem-solving and conflict-resolution skills.
• Ability to work effectively with cross-functional teams.
• Excellent spoken and written English.

Responsibilities

• Manage relationships with key sponsors, partners, and corporate clients.
• Understand client objectives and ensure commitments are delivered effectively.
• Develop account-growth and retention strategies for major clients.
• Serve as a senior point of contact throughout the client journey.
• Work with commercial, production, marketing, and operations teams to ensure seamless delivery.
• Conduct post-event reviews and identify opportunities for repeat engagement.
• Resolve escalated client issues professionally and efficiently.
• Monitor client satisfaction and service standards.
• Identify opportunities to expand accounts across multiple conferences and markets.
• Build long-term relationships with senior corporate stakeholders.

Skills

Key accounts experience

Client experience

B2B relationship management

Stakeholder management

Communication & negotiation

Cross-functional collaboration

English proficiency

Job description

Director - Client Experience & Key Accounts

Lead Cogent Solutions' client experience and strategic account relationships across conferences, executive boardrooms, and international business events. The role will ensure major clients receive a high-value experience while creating opportunities for retention, account expansion, and long-term partnerships.

Your key responsibilities

• Manage relationships with key sponsors, partners, and corporate clients.


• Understand client objectives and ensure commitments are delivered effectively.


• Develop account-growth and retention strategies for major clients.


• Serve as a senior point of contact throughout the client journey.


• Work with commercial, production, marketing, and operations teams to ensure seamless delivery.


• Conduct post-event reviews and identify opportunities for repeat engagement.


• Resolve escalated client issues professionally and efficiently.


• Monitor client satisfaction and service standards.


• Identify opportunities to expand accounts across multiple conferences and markets.


• Build long-term relationships with senior corporate stakeholders.

Qualifications and skills

• 8-10+ years of experience in key accounts, client experience, customer success, or B2B relationship management.


• Experience in conferences, exhibitions, professional services, or related industries is strongly preferred.


• Proven ability to manage high-value corporate clients.


• Strong stakeholder-management and relationship-building skills.


• Excellent communication, negotiation, and presentation abilities.


• Commercially minded with a strong understanding of account growth.


• Strong problem-solving and conflict-resolution skills.


• Ability to work effectively with cross-functional teams.


• Excellent spoken and written English.

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