Head of International Hub, IWPB

HSBC Holdings plc; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Job summary

HSBC UAE is seeking a Head of International Hub to lead the UAE International Desk and corridor teams, growing the international banking proposition for internationally mobile clients across the UAE, EMEA and priority markets. You will oversee referrals, partnerships and an enhanced customer experience, ensuring seamless end-to-end service and robust governance.

The role requires a strong leadership track record, deep knowledge of cross-border banking, and compliance discipline, with a full-time

Qualifications

• Strong knowledge of HSBC’s international proposition and cross-border processes.
• Proven experience serving internationally mobile clients and diverse stakeholders.
• Understanding of cross-border compliance, risk and controls.
• Excellent leadership with ability to build high-performing teams.
• Strong strategic, analytical and commercial skills for growth initiatives.
• Full-time degree required for UAE visa and work permit; attestations/equivalency for non-UAE degrees.

Responsibilities

• Lead the UAE International Desk and corridor teams, developing capability and customer-centric culture.
• Drive cross-border referrals and grow international customer base across UAE, EMEA and priority markets.
• Develop partnerships with branches, MENA teams, HSBC entities and external partners to generate new-to-bank opportunities.
• Champion customer experience and efficient account opening and referral processes for internationally mobile clients.
• Lead international marketing, events and market intelligence to raise awareness of HSBC’s international proposition.
• Maintain governance, risk and regulatory controls; manage due diligence and audits.

Skills

Leadership

Cross-border

Strategic thinking

Analytical skills

Commercial acumen

Relationship building

Regulatory compliance

Education

Bachelor's degree

Job description

Head of International Hub, IWPB

HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

The Head of International Hub leads HSBC UAE’s international banking proposition, managing the International Desk, NRI representative office and corridor teams. The role is responsible for growing the international customer base through cross-border referrals, strategic partnerships, community engagement and collaboration across HSBC markets.

In this role, you will:

• Lead the International Desk and build a high-performing team: Lead the UAE International Desk and international corridor team, developing capability, commercial focus and a strong customer-centric culture.
• Drive cross-border business growth and referrals: Deliver the cross-border referral strategy across key corridors, increase referral conversion and capture rates, and grow HSBC’s international customer base across the UAE, EMEA and priority markets.
• Develop strategic partnerships and market presence: Build effective relationships with branches, MENA teams, HSBC entities, external partners and community organizations to generate new-to-bank opportunities, leads and international business.
• Champion customer experience and international proposition: Ensure seamless end-to-end experience for internationally mobile customers, support effective account opening and referral processes, and resolve customer feedback and complaints within agreed service levels.
• Lead international marketing, engagement and market intelligence: Plan and execute events, community engagement and marketing initiatives that strengthen awareness of HSBC’s international proposition, while monitoring competitor activity and market trends.
• Maintain strong governance, risk and regulatory controls: Ensure full adherence to cross-border regulations, internal policies and control standards; oversee due diligence for partners and events, manage reputational and operational risks, and support successful regulatory and internal audits.

To be successful in the role, you should meet the following requirements:

• Strong knowledge of HSBC’s international proposition, key Wealth & Premier Banking markets, international account opening and cross-border referral processes.
• Proven experience serving internationally mobile clients, build relationships with diverse stakeholders and deliver a seamless, high-quality customer experience.
• Strong understanding of cross-border compliance, risk and controls, supported by sound judgement, attention to detail, accountability and the resilience to manage competing priorities.
• Excellent leadership skills, with the ability to build high-performing teams and collaborate effectively across functions and markets.
• Strong strategic, analytical and commercial skills, with the ability to identify opportunities, deliver growth initiatives and produce accurate management information.
• A full‑time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
• Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years' contract would be issued.

You’ll achieve more at HSBC.

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