Fulfillment Officer, Wealth & Premier Banking

Careers at UAE; United Arab Emirates; On-site; AED 111,600 - 156,240; Full time

Job summary

HSBC International Wealth and Premier Banking is seeking a Direct Fulfillment Officer in the UAE. This role focuses on delivering high-quality customer service and managing multiple products.

Key responsibilities include handling customer inquiries, ensuring compliance, and maintaining quality standards. Candidates must hold a graduation degree, possess a UAE driving license, and be open to flexible schedules. Strong communication and time-management skills are essential for success.

Qualifications

• Graduation degree required to secure UAE visa and work permit.
• Proficiency in language(s) required by the process.
• UAE approved driving license.
• Open to flexible shifting schedules and excellent time-management skills.
• Customer-centric, thriving in a team environment.
• Strong attention to detail, ensuring everything is in order.
• Ability to work in a high-volume, fast-paced environment.
• Displays patience and empathy.
• Knowledgeable and able to teach/mentor others.

Responsibilities

• Handle customer contacts through an outbound contact plan.
• Provide high-quality service to maximize customer satisfaction.
• Deliver fair outcomes for customers and ensure market operations.

Skills

Customer-centric

Excellent communication skills

Time-management skills

Attention to detail

Education

Graduation degree

Tools

Personal computers and basic software packages

Job description

HSBC International Wealth and Premier Banking is seeking a Direct Fulfillment Officer in the UAE. This role focuses on delivering high-quality customer service and managing multiple products.

Key responsibilities include handling customer inquiries, ensuring compliance, and maintaining quality standards. Candidates must hold a graduation degree, possess a UAE driving license, and be open to flexible schedules. Strong communication and time-management skills are essential for success.