Digital Senior Product Owner - CRM

Abu Dhabi Commercial Bank; Abu Dhabi; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Digital Senior Product Owner to enhance digital channel services and manage product development. The ideal candidate should possess at least 6 years of banking project experience and relevant certifications. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth and remote working options.

Benefits

Competitive Salary

Comprehensive Benefits Package

Flexible and Remote Working Options

Learning and Development Opportunities

Qualifications

• At least 6 years of experience in delivering projects in alternate delivery channels within a Bank.
• Experience in digital product development and implementation.
• Strong analytical and planning skills.

Responsibilities

• Identify opportunities for enhancement and innovation across digital channels.
• Plan and coordinate onboarding and migration initiatives for digital products.
• Ensure services meet regulatory requirements and quality standards.
• Manage team performance in alignment with people management policies.
• Implement departmental policies and procedures.

Skills

Project Management

Analytical Skills

Planning Skills

Time Management

Knowledge of web channels and mobile technologies

Education

Bachelor’s Degree in relevant specialization

Tools

Agile Certification

Prince II Certification

PMI Certification

Job description

Overview

Digital Senior Product Owner

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

Responsibilities

• Digital product Development and Implementation- Identify opportunities for enhancement and innovation across digital channels (internet, mobile, tablet, SMS, wearable, digital TV) to broaden service offerings and elevate Digital Channel services in alignment with business goals.
• Digital product Usage and Reporting- Plan and coordinate onboarding, usage, and migration initiatives for assigned digital products, ensuring a seamless customer experience and prompt resolution of service issues to protect the bank’s reputation. Monitor and analyze product usage metrics and revenue-related KPIs to assess adoption, identify trends, and support data-driven enhancements. Collaborate with analytics, operations, and customer service teams to ensure accurate reporting, timely issue escalation, and continuous improvement of digital product performance.
• Quality Certification, Audit and Compliance- Ensure that all services meet regulatory requirements such as ISO 9001 certification for internet banking/mobile Banking and product development.
• People Management- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
• Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Continuous Improvement- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.
• Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

Qualifications

The ideal candidate should have the following experience

• At least 6 years of experience in delivering projects in alternate delivery channels within a Bank
• Bachelor’s Degree in relevant specialization
• Project Management Prince II or Project Management Institute (PMI) or Agile (or equivalent) Certification
• Knowledge of web channels and mobile technologies
• Planning, analytical and time management skills

Benefits

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 45,000 – AED 55,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.