Digital Sales Consultant

United Al Saqer Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Abu Dhabi Motors is seeking a Digital Sales Consultant to drive vehicle sales through online channels while delivering an exceptional customer experience. You will engage prospects, respond to inquiries, promote vehicles on digital platforms, and support the sales team in converting leads into sales.

The ideal candidate has a Bachelor's degree in business or marketing and 4–6 years in sales, digital marketing, or customer service, with strong knowledge of CRM systems, social media, and online

Qualifications

• Bachelor’s degree in business or marketing preferred.
• 4–6 years in sales, digital marketing or customer service.
• Strong knowledge of digital sales platforms and online lead management.

Responsibilities

• Respond promptly to customer inquiries from website forms and digital channels.
• Qualify leads and route high-potential prospects to the sales team.
• Present vehicle information online and conduct virtual consultations.
• Collaborate with sales and marketing to optimize campaigns.
• Track performance metrics and prepare reports on digital sales.
• Maintain strong customer relationships with timely updates.

Skills

CRM Systems

Social Media

Online Sales Tools

Digital Analytics

MS Office

Education

Bachelor's degree in Business/Marketing

Job description

Abu Dhabi Motors

Abu Dhabi Motors is the exclusive importer for BMW, MINI, BMW ALPINA and the sole dealer for Rolls-Royce Motors Cars in Abu Dhabi and Al Ain. Founded in 1985 by Sheikh Mohammed Bin Butti Al Hamid in Umm Al-Nar in a small showroom and workshop employing 24 people, Abu Dhabi motors has become the most successful BMW Group Importer in the Middle East and now employs over 750 people in twelve facilities in Abu Dhabi and Al Ain, among which we boast the largest BMW and the Rolls-Royce Showrooms in the world.

Job Summary

The Digital Sales Consultant is responsible for driving vehicle sales through online and digital channels while delivering an exceptional customer experience. This role focuses on engaging prospects, responding to online inquiries, promoting vehicles on digital platforms, and supporting the sales team in converting leads into sales.

Job responsibilities

Online Lead Management

• Respond promptly to customer inquiries from website forms, social media, email, and digital campaigns.
• Qualify leads and forward high-potential prospects to the sales team.
• Maintain accurate records of all digital interactions in the CRM system.

Digital Sales & Customer Engagement

• Present vehicle information, features, pricing, and promotions through digital channels.
• Conduct virtual consultations, online demonstrations, and digital walkthroughs.
• Assist customers in understanding financing, warranty, and after-sales services digitally.

Collaboration with Sales & Marketing

• Work closely with the dealership sales team to follow up on digital leads.
• Support marketing campaigns by providing insights on customer behavior and lead engagement.
• Coordinate with social media and digital marketing teams to enhance online presence.

Reporting & Performance Monitoring

• Track lead conversion, digital engagement metrics, and customer interactions.
• Prepare reports on online sales performance and campaign effectiveness.
• Suggest improvements to digital processes based on performance insights.

Customer Experience & Relationship Management

• Build relationships with online prospects and ensure a seamless digital experience.
• Provide timely updates and follow-ups to maintain high customer satisfaction.
• Address inquiries, issues, and feedback promptly to enhance trust and engagement.

Qualifications, Certifications & Experience (Mandatory & Preferred)

• Bachelor’s degree in business, Marketing, or related field (preferred).
• Minimum 4-6 years in sales, digital marketing, or customer service is an advantage.
• Strong understanding of digital sales platforms, social media, and online lead management.

Skills & Competencies (Technical, Behavioral, and Soft)

Technical Skills

• CRM Systems & Digital Lead Management
• Social Media Platforms (Facebook, Instagram, LinkedIn, etc.)
• Online Sales & Virtual Presentation Tools
• Digital Marketing Analytics
• Microsoft Office Suite

Behavioral Skills & Competencies

• Customer Focus - Understands customer challenges and takes initiative to resolve them effectively.
• Accountability and Ownership - Manages projects with minimal supervision and ensures quality results.
• Agility and Adaptability - Manages change smoothly and supports others during transitions.
• Collaboration & Influence - Builds networks across functions and resolves conflicts constructively.
• Result Orientation - Sets clear goals and works proactively to achieve high performance.