Digital Onboarding Product Manager – Merchants

Nicfurniture; Dubai; On-site; AED 360,000 - 520,000; Full time

Job summary

Network International in the United Arab Emirates seeks a Product Manager – Digital Onboarding to own the end-to-end merchant onboarding experience across the Middle East, covering Self-Onboarding and RM-Assisted journeys.

The role drives the digital onboarding strategy, roadmap, and execution to onboard merchants quickly, securely, and compliantly while maximizing straight-through processing (STP) and reducing manual intervention.

Qualifications

• 4–8 years of Product Management experience within Banking, Payments, Fintech, Digital Channels, or Merchant Acquiring.
• Strong understanding of merchant onboarding, KYC/KYB, AML screening, underwriting, risk assessment, and compliance processes.
• Proven experience designing and scaling digital onboarding or customer acquisition journeys.
• Experience working with workflow platforms, APIs, OCR solutions, digital identity verification, and document processing technologies.
• Strong analytical skills with experience using funnel analytics and conversion optimization techniques.

Responsibilities

• Own the Digital Merchant Onboarding product roadmap across Self-Onboarding and RM-Assisted channels.
• Define and optimize end-to-end onboarding journeys from lead capture through merchant activation.
• Drive STP initiatives by reducing manual reviews and automating KYC, KYB, underwriting, risk, and compliance checks.
• Partner with Compliance, Fraud, Risk, Credit, Operations, and Sales teams to embed regulatory requirements in onboarding.
• Work with Technology on API integrations, workflow orchestration, digital identity verification, OCR, screening platforms, and core onboarding systems.
• Analyze onboarding funnel performance and identify opportunities to improve conversion and turnaround times.
• Lead backlog prioritization, sprint planning, UAT, release management, and production rollout steps.
• Design and optimize RM tools, queues, follow-up workflows, and lead management processes.

Skills

Product management

Digital onboarding

Agile methods

Stakeholder influence

Data analytics

Cross-functional leadership

Tools

APIs

OCR

Workflow platforms

KYC/KYB tools

Job description

Network International in the United Arab Emirates seeks a Product Manager – Digital Onboarding to own the end-to-end merchant onboarding experience across the Middle East, covering Self-Onboarding and RM-Assisted journeys.

The role drives the digital onboarding strategy, roadmap, and execution to onboard merchants quickly, securely, and compliantly while maximizing straight-through processing (STP) and reducing manual intervention.