Digital Onboarding & Compliance Specialist

ADIB - Abu Dhabi Islamic Bank

Sharjah

On-site

AED 90,000 - 130,000

Full time

3 days ago

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Job summary

ADIB - Abu Dhabi Islamic Bank in Sharjah seeks a Digital Onboarding Specialist to manage end-to-end onboarding journeys for ADIB Office Banking solutions, ADIB Direct online channel, IVR, SMS, and related services. You will ensure complete customer profile setup, service packages, pricing, limits, and user access while maintaining compliance with bank policies.

The role involves reviewing onboarding documents for compliance, coordinating with Front Office, Compliance and Audit, and ensuring

Qualifications

Knowledge of ADIB BBD products and services.
Advanced knowledge of UAE banking procedures, regulations and risks.
Attention to detail and history of process improvement.
Strong interpersonal skills to liaise with Front Office, Compliance and Audit.

Responsibilities

Review onboarding documentation for onboarding, IVR and SMS to ensure compliance.
Ensure ADIB Office Banking solutions, ADIB Direct online channel, IVR, SMS, Estatements and other products are set up per SLA.
Assign and issue tokens against user IDs as requested.
Manage signature modifications, POA and reactivations per SOP and policy.
Assist with non-qualified service tasks to ensure timely completion.
Communicate onboarding progress to the line manager.
Handle workload including high-priority requests and escalate risks/issues.
Identify gaps/red flags and elevate promptly.
Ensure all activities comply with bank policies, Sharia compliance and GCD.