Digital Growth & CX Architect - eCommerce

Nestlé

Dubai

On-site

AED 260,000 - 420,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Nespresso UAE LLC is seeking a Growth & Digital Experience Specialist in Dubai to drive the transformation of the digital customer experience and accelerate online business growth across Website and App for B2C and B2B audiences.

The role leads development of digital initiatives, collaborates with CRM, Analytics, Marketing, and cross-functional teams, and focuses on data-driven journeys, UX optimization, and timely execution of digital strategies to boost customer satisfaction and eCommerce

Qualifications

Bachelor’s degree in Business, eCommerce, or related field.
4+ years of experience in eCommerce, digital product management, analytics, or commercial roles.
Strong knowledge of digital platforms, web technologies, and customer experience optimization.
At least 3 years of experience with optimization tools (Magento, Glassbox, Qualtrics etc).
Strong knowledge of web analytics tools (Google Analytics GA4, Power BI etc).
Must have Magento experience.
Experience working in Agile/Scrum environments is a plus.
Understanding of UX principles and user-centric design.
Strong analytical and problem-solving skills with ability to translate data into actionable insights.
Proven ability to manage cross-functional stakeholders and influence without direct authority.

Responsibilities

Define and execute strategies to optimize customer acquisition, retention, and engagement across digital channels.
Enhance end-to-end customer journeys across B2C, B2B, and B2B2C touchpoints.
Collaborate with Retail, CRC, Marketing, and Omnichannel teams to deliver a seamless customer experience.
Develop and manage the digital roadmap across all Nespresso channels.
Monitor and optimize key KPIs such as traffic, conversion rate, and average order value (AOV).
Identify opportunities to continuously improve the digital experience and drive sales growth.