Developer-First Security Success Engineer (MENAT)

Root; Dubai; On-site; AED 260,000 - 420,000; Full time

Benefits offered by this job

Equity

Job summary

Aikido Security is seeking a Customer Success Engineer for the MENAT region. You will bridge customers and the Aikido Security platform to drive adoption, ensure value realization, and prevent churn.

The role emphasizes technical troubleshooting, onboarding, and proactive engagement with clients across the region. You will work with senior-level customer success or technical account management experience, communicating effectively in English and Arabic, and balancing multiple priorities in a

Qualifications

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done" attitude.
• Comfortable working independently and managing multiple priorities.
• Fluent in English and Arabic.

Responsibilities

• Engage with accounts at risk to prevent churn and drive product adoption.
• Escalate complex issues and debug/workflow problems.
• Lead onboarding and deployment for new clients and deliver customer-team trainings.
• Share customer insights with the product team to inform roadmap.

Skills

Customer success

Technical account mgmt

Debug workflows

Strong communication

Arabic language

Job description

Aikido Security is seeking a Customer Success Engineer for the MENAT region. You will bridge customers and the Aikido Security platform to drive adoption, ensure value realization, and prevent churn.

The role emphasizes technical troubleshooting, onboarding, and proactive engagement with clients across the region. You will work with senior-level customer success or technical account management experience, communicating effectively in English and Arabic, and balancing multiple priorities in a