Developer Experience Consultant (Dubai Based)

Tap Payments; Dubai; On-site; AED 96,000 - 144,000; Full time

Job summary

Tap Payments in Dubai is hiring for an Operations Tapster to support customers via live chat, email and phone. You will troubleshoot issues, coordinate product integrations with merchant teams and contribute to extensive technical documentation.

The role focuses on understanding the payments domain across MENA, collaborating with engineering and sales, and training merchants on gateway features and best practices. English is essential; Arabic is a plus.

Qualifications

• 1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups.
• Preferred degree but real-world experience is also accepted.
• Ability to establish credibility and internal relationships.

Responsibilities

• Attend technical inquiries from customers on Live Chat Email & Telephone.
• Troubleshoot technical issues via online meeting.
• Analyse merchant requirements and coordinate with their development team for product integration.
• Build, enhance and maintain technical documentation progressively.
• Provide gateway and feature functionality training to merchants and partners.
• Provide technical product support and help resolve merchant account or gateway issues.
• Coordinate between customer care, sales and technical teams for integrations.
• Organise training sessions on product developments.
• Understand the payment domain within local, regional and global markets.
• Collaborate with engineers to build new features at scale.
• Scope projects, build business cases and assist with integrations.
• Improve engineering standards, tooling and processes.
• Carry out other duties as assigned by business needs.

Skills

Experience in Financial Services/Finft

Customer-focused mindset

Strong English communication

Education

Bachelor's degree in related field

Tools

Live Chat software

CRM systems

Job description

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences. We need exceptional talent to help us on this journey.

The Operations Team

Great ideas arent enough. To build a truly global business we need great experiences. Join our operations team and help build operate and scale our customer financial and administrative operations across the Middle East and beyond. Yalla! lets do this

As a Tapster you will:

• Attend technical inquiries from customers on Live Chat Email & Telephone
• Troubleshoot technical issues via online meeting
• Analyse requirements of merchants and coordinate with their development team for product integration
• Build enhance and maintain on a progressive basis all technical documentation
• Provide gateway and feature functionality training as required to merchants and partners
• Provide technical product support and help resolve merchant account or gateway issues
• Coordinate between customer care sales and technical team for product integrations
• Organise training sessions regarding developments in product
• Understand the payment domain within the local regional and global markets
• Work with engineers across the company to build new features at large-scale
• Scope projects build business cases and assist with the integration of our products and other platforms
• Improve engineering standards tooling and processes
• Carry out other duties as assigned based on the demands of the business and growth of the role.

What you will bring to the party:

• 1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups
• Preferred degree but real-world experience is also accepted.
• Ability to establish credibility and internal relationships
• Understanding of client/merchant/stakeholder care
• Awareness of how your role supports the business
• Enthusiasm for working in a growing fintech
• Ability to work in a team and follow daily tasks
• Skills and knowledge to actively participate in meetings
• Ability to deliver work on time
• Problem-solving and quick-thinking skills
• Ability to organize information and ask relevant questions
• Strong communication skills in English with a preference for Arabic language ability

Are you ready to shape the future of payments in MENA