Dubai FinTech Implementation & Support Engineer

Fineksus

Dubai

Hybrid

AED 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Housing allowance

Transportation support

Mobile phone & SIM allowance

Medical insurance

Annual flight ticket

Hybrid working model

Performance-based bonuses

Technical training & development

Special occasion gifts

Social events

Job summary

Fineksus is seeking a technically skilled consultant to join our Implementation & Support Team in Dubai. You will administer SWIFT and PayGate applications, participate in deployments and upgrades, and provide on-site or remote support during business hours and on-call rotations.

The ideal candidate holds a Bachelor’s degree in Computer Science or a related field, with 2–3 years of experience in multi-tier IT systems, strong networking and Windows/SQL skills, and fluency in English.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Minimum 2-3 years of experience in supporting multi-tiered applications or IT systems.
Strong knowledge of IP Networking fundamentals.
Strong knowledge of Windows Server operating systems.
Good working knowledge of SQL Database Administration (querying, maintenance).
A strong team player with the ability to work independently when required.
Fluent in English (Written and Spoken).
Cyber security knowledge is an asset.
UNIX / Linux operating systems knowledge is an asset.
Analytical Thinking: Ability to analyze complex technical issues, interpret logs and system data, and identify root causes effectively.
Agility: Capability to adapt quickly to changing priorities, customer needs, and evolving technical environments.
Resilience: Ability to remain effective under pressure, especially during incidents, on-call rotations, and time-critical situations.
Communication: Clear and effective communication with customers, internal teams, and stakeholders, both verbally and in writing.
Quality Orientation: Strong attention to detail and commitment to delivering reliable, stable, and high-quality technical solutions.
Customer Focus: Proactive approach to understanding customer needs and delivering solutions that enhance customer satisfaction and trust.
Problem Solving: Structured and solution-oriented mindset to troubleshoot issues and implement effective, sustainable resolutions.

Responsibilities

Participating in day-to-day administration and management activities of SWIFT and PayGate applications.
Participating in implementation, upgrade, and patch installation activities for SWIFT and PayGate applications.
Monitoring SWIFT and PayGate applications to ensure high availability.
Identifying problems and participating in problem management/resolution by collecting and analyzing necessary logs.
Collaborating with the development team for testing of PayGate applications.
Providing remote or on-site support services to our customers during business hours and after business hours (on-call rotation).
Performing regular health checks on customer systems.
Assisting with disaster recovery (DR) and business continuity planning (BCP) solutions.
Preparation of technical documentation and best practice guidelines.
Providing technical guidance and best practice recommendations to customers.