Strategic Enterprise TAM — Payments Performance & Tech Lead

Checkout; Dubai; Hybrid; AED 350,000 - 550,000; Full time

Benefits offered by this job

Hybrid work model

Global fintech exposure

Job summary

Checkout.com in Dubai seeks an Enterprise Technical Account Manager to serve as the technical heartbeat of strategic merchant relationships. You’ll own API integrations, guide teams through incidents, and drive growth through performance optimization.

This hybrid role requires deep payment expertise, strong communication, and the ability to translate technical results into commercial value for senior stakeholders. Fluency in Arabic is a plus.

Qualifications

• 4+ years in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.
• A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
• Hands-on expertise with RESTful APIs and ability to read API documentation and guide developers.
• Exceptional communication skills, with the ability to convey complex technical topics to C-level executives and engineering teams.
• Natural problem-solver comfortable navigating ambiguity and leading clients through high-pressure technical incidents.

Responsibilities

• Become an expert on your merchants' business, diving deep into their payment data to uncover actionable insights.
• Act as a payment performance consultant, identifying and driving initiatives to boost authorization rates and revenue.
• Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants.
• Master API integrations and infrastructure as the primary technical authority for your merchants.
• Lead the response to critical incidents with a calm, decisive approach and coordinate internal teams.
• Project-manage key technical initiatives from migrations to product launches, ensuring on-time delivery.
• Translate merchant needs into clear insights that help shape the product roadmap and deliver training, workshops, and demos.

Skills

RESTful APIs

Communication skills

Problem-solving

Ambiguity navigation

Education

BS in Computer Science / IT / related field

Tools

API integrations

Job description

Checkout.com in Dubai seeks an Enterprise Technical Account Manager to serve as the technical heartbeat of strategic merchant relationships. You’ll own API integrations, guide teams through incidents, and drive growth through performance optimization.

This hybrid role requires deep payment expertise, strong communication, and the ability to translate technical results into commercial value for senior stakeholders. Fluency in Arabic is a plus.