Demurrage Analyst

Reload Logistics; Dubai; On-site; AED 156,240 - 245,520; Full time

Job summary

Reload Logistics in Dubai seeks a Demurrage Analyst to own end‑to‑end demurrage and detention across all mine sites. You will ensure accurate calculations, timely invoicing, and full tracking of demurrage with clients and transporters.

You will validate data in ERP, perform manual calculations when needed, generate invoices, support KAM/CSM with logs, disputes, and weekly reports to drive invoicing and collections.

Qualifications

• 3–5 years in Freight Forwarding, Mining Logistics, or Shipping with Demurrage/Detention experience.
• Experience across multiple mine sites or countries is a plus.
• Strong proficiency in Excel and handling large datasets.
• Understanding contracts, SLAs and how mine operations impact demurrage.
• Clear communication of calculations and status to KAMs/CSM(s) and Ops.

Responsibilities

• Daily monitoring of demurrage across all mine sites in the ERP system for imports and exports.
• Ad‑hoc calculations per client contract terms and site rules.
• Generate Proforma and Final Demurrage Invoices for negotiation and issuance.
• Support KAM/CSM with PODs, event logs and operational data.
• Handle client feedback/disputes; perform recalculation and provide analysis and recommendations.
• Maintain Master Demurrage Tracker; analyze transporter claims and drive invoicing.
• Validate ERP event tagging and work with Ops to confirm dates when data is missing.

Skills

Freight Forwarding / Mining Logistics

Demurrage / Detention experience

Advanced Excel

Data analysis

Contract / SLA understanding

Communication skills

Attention to detail

Tools

Excel

Job description

Company Description

Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries. Headquartered in Dubai, with deep operational roots in key African trade corridors, we have grown into a trusted partner for international freight forwarding, cross-border transportation, warehousing, project cargo, and customs clearance solutions. From managing over 800,000 sqm of warehousing space to operating a fleet of 1,000+ trucks and 200 rail wagons, Reload continues to invest in infrastructure and innovation. Today, Reload Logistics is a reliable and forward‑thinking logistics leader, empowering trade and connectivity across Africa and beyond.

Role Overview

The Demurrage Analyst will own the end‑to‑end demurrage and detention process across all mine sites we operate. The role ensures accurate calculation, timely invoicing, and full tracking of demurrage to clients and from transporters. The Demurrage Analyst will act as the control tower – validating data, performing manual calculations where needed, and driving recovery through Commercial teams.

Key Responsibilities

Monitoring & Calculation

• Daily monitoring of completed JOBs with accumulated demurrage across all mine locations in the ERP system for both imports and exports.
• Ad‑Hoc Calculations: Generate manual calculations upon KAM/CSM request per client contract terms and local site rules.

Invoicing & Client Support

• Generate Proforma Invoice and Final Demurrage Calculation and send to respective CSM/KAM for negotiation and issuance.
• Support CSM/KAM with PODs, SF event logs, and operational data during client discussions.
• Dispute & Investigation: Handle client feedback/disputes. Perform manual recalculation, validate against SF events, PODs, and ops data. Provide clear analysis and recommendation.

Tracker & Reporting

• Maintain Master Demurrage Tracker for all sites: Demurrage to Client and demurrage from Transporter.
• Analyze transporter claims: verify validity and recommend payable amount to KAM for approval.
• Send weekly/monthly status reports to KAMs on demurrage positions by client and by site to drive invoicing and collections.

Data Quality & Automation Support

• Validate ERP system event tagging, especially for border clearing and mine gate in/out events. Flag gaps affecting calculation accuracy.
• Work with Operations teams at each mine to confirm actual dates when SF data is missing/incorrect.
• Provide feedback to Automation team to improve triggers.

Role Requirements

• Experience: 3‑5 years in Freight Forwarding, Mining Logistics, or Shipping. Demurrage/Detention experience required.
• Multi‑site exposure: Experience across multiple mine sites or countries is a plus.
• Systems: Advanced Excel. Experience with event‑based data and JOB lifecycle. Comfortable handling large datasets.
• Commercial + Operational: Understands contracts, SLAs, and how mine operations impact demurrage.
• Analytical: Strong attention to detail. Can reconcile dates across PODs, System, and transporter documents.
• Communication: Clear in explaining calculations and status to KAMs, CSMs, and Ops.
• Attention to Detail: High level of accuracy in documentation, client feedback, and exception handling.