Delivery Station Liaison

Amazon; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Amazon in Dubai seeks a Delivery Station Liaison to support real-time investigation of parcel status and delivery options. You will communicate with customers by phone and email, resolve issues, and coordinate with third-party couriers to improve delivery speed.

The role is on-site with potential cross-location collaboration and training opportunities. We require fluent English, 1–2 years in customer service, and proficiency with Microsoft Office.

Qualifications

• Fluent English (written/spoken)
• 1–2 years of Customer Service experience
• Experience with Microsoft Office (Outlook, Word, Excel)
• Self-discipline, quick learning, diligence and proactivity
• Available to travel for a week of training

Responsibilities

• Communicating with customers directly via phone and email
• Resolving conflicts and setting appropriate expectations with customers
• Understanding and responding to customer issues
• Autonomously making complex analytical decisions with little guidance
• Communicating with third party couriers
• Provide on-site localized customer service to enable real-time investigation of parcel location and delivery options
• Attend regular meetings with third party Delivery Service Providers to advocate for customers and drive re-attempts

Skills

Fluent English

Customer service experience

MS Office (Outlook/Word/Excel)

Self-discipline & proactivity

Willing to travel for training

Tools

Microsoft Office Suite

Job description

The Delivery Station Liaison is an in-station customer service associate that enables real-time hands-on investigation of where a package is and how Amazon can deliver it to a customer as quickly as possible. It also allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues. The job requires excellent planning skills and a strong inclination to achieve goals. Excellent individual analytical and problem-solving skills are required in order to offer timely solutions and timely deliveries. The Delivery Station Liaison will work under limited Manager supervision and the majority of the decisions will be taken independently and will require a high level of accuracy. Good knowledge of English is required.

Role and Responsibility

• Communicating with customers directly via phone and email
• Resolving conflicts and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customer present.
• Working autonomously making complex analytical decisions with little or no guidance.
• Communicating with third party couriers
• The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.
• The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.
• The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts including shipment "rescue routes" where possible.

We are open to hiring candidates to work out of one of the following locations: Dubai ARE

BASIC QUALIFICATIONS

• Fluent english (written/spoken)
• 1 to 2 years of experience in Customer Service
• Experience with Microsoft Office Outlook Word and Excel
• Self-discipline quick learning diligence and proactivity
• Available to travel for a week of training

PREFERRED QUALIFICATIONS

• At ease working in a diverse group and contributing to an inclusive culture
• Previous experience in logistics roles
• Excellent performance in the current role / job

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