DC Operations Manager

Atos; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Atos DC Operations UAE seeks an experienced DC Operations Manager to oversee end-to-end data centre activity, ensure uptime, safety, and regulatory compliance, and support other departments for smooth operations.

With 10–15 years in customer, vendor, and contractor management, you will lead maintenance, coordinate with suppliers, perform incident RCA, manage changes, and ensure security and performance across power, cooling, and IT infrastructure.

Qualifications

• In-depth knowledge of data center operations and processes.
• Hands-on hardware and software troubleshooting across multiple vendors.
• Experience in Incident management and RCA.
• Strong data analysis and data mining skills.
• Security and data protection awareness.
• Excellent communication with stakeholders and teams.
• Fluent English verbal and written proficiency.
• Project management and coordination skills.

Responsibilities

• Oversee operation of the data centre and ensure support for other departments.
• Manage Electrical System maintenance including UPS, Switchgear, Generators.
• Lead maintenance activities and supervise during shutdowns, nights and holidays.
• Review SOPs/MOPs and ensure compliance with policies.
• Coordinate with vendors for deliveries and project implementations.
• Prepare operational reports and monitor capacity, power, and cooling.
• Ensure incident reporting, RCA and follow-up with vendors.
• Provide 24x7 on-call readiness and training for staff.

Skills

Data center operations

Hardware troubleshooting

Incident management

Data mining

Security & data protection

Communication

English proficiency

Project management

Education

Electrical / Mechanical Engineering Degree

Job description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Job Purpose

The DC Operation Manager is responsible for the operation of the entire data centre and ensure support for the other departments for the smooth running of Data Center organisation.

Key Responsibilities

• Managing Electrical System major / shutdown maintenance including UPS, Switchgear, Generators
• Supervising & Physical attendance during the Maintenance of above-mentioned Electrical Systems as per the approved schedule [including nighttime & public holidays]
• Presenting & demonstrating the Customers regarding DC Operations, Processes & Policies
• Managing installation Projects. Follow-up with vendors for deliveries and Monitor the Project Implementation.
• Responsible for preparation review and final approval of MOP, SOP and EOPs as per manufacturer recommendations.
• Responsible to review PMs through CAFM and notify the customers regarding the Planned PMs by identifying RISK, IMPACT, MITIGATION and ROLL BACK PLAN.
• Responsible to Prepare a list of Spare parts, PPE and tools required during PPMs.
• Responsible for Implementing PPMs as per SOPs and MOPs and Maintain Quality checklist for Yearly and 3Ms PPMs. HSE monitoring and Reporting.
• Tracking & scheduling Calibration.
• Send equipment’s for calibration. Update and upload Calibration log in library.
• Scheduling PDM & Performing PDM [PDM embedded with PPM].
• Review PdM log and evaluate Asset Condition. Responsible for PdM Log update.
• Responsible for Customer notification.
• Ensure data logging.
• Ensure PAT / 3rd Party test certificates validity.
• Review requirement of Change in Maintenance. Raise CR for any changes required & Implement the Approved Change
• Managing new Customer Installations (Cables, Cold Aisle Cages, Cages)
• Managing feasibility and RFIs for new Customer
• Review and develop DC Process and Policies
• Prepare and present periodic operational report as per the DC requirements
• To look into incident reports, responsible for RCA and follow up with vendors till final rectification or for Change request based on vendors recommendations and maintain all records in the library.
• Responsible to maintain and record up to date Capacity Management Reports for both Power and Cooling. Prepare Power consumption report and Monthly Reports.
• Make sure all the staffs, Facility team and security adhere to the Access Process.
• Responsible for Training Programs, QHSE and Toolbox training to Staff.
• Inspection and Validating the Work Completion, HSE and Quality Control.
• Internal Audit for all Processes and SLAs
• Backup for SENIOR OPERATIONS MANAGER

Skills Required

• In-depth knowledge on data center operations and processes.
• Recent hands-on knowledge on hardware and software of server and network installation and troubleshooting across multiple vendors
• Experience in Incident management
• Solid data mining/analysis skill.
• High literacy in security and customer data protection.
• Solid communication skill set (decision making, confrontation management, commitment, coaching the team)
• Fluent English verbal and written proficiency.
• Project Management skill.

Qualifications

• Electrical / Mechanical Engineering Degree.
• Minimum 10 to 15 years of Customer, vendor & contractor management experience.
• Knowledge of Datacenter MEP Infrastructure Power, Cooling & Facilities Management.
• Experience in IT security

Other Requirements

• Strong technical background, preferable include practical and hands-on.
• Need to be quick decision maker in case of emergency.
• Need to be available 24x7x365, on call (if required)

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