DC Operations Manager

Atos; Abu Dhabi Emirate; On-site; AED 300,000 - 600,000; Full time

Job summary

Atos in the United Arab Emirates seeks a DC Operation Manager to oversee the data center’s end-to-end operations, ensuring uptime and supporting other departments for smooth DC functioning.

The role requires an engineering background with extensive experience in electrical/mechanical systems, incident management, and strong vendor coordination, audits, and 24x7 on-call readiness.

Qualifications

• In-depth knowledge of data center operations and processes.
• Hands-on knowledge of server and network hardware/software across vendors.
• Experience in Incident management.
• Strong data mining/analysis capabilities.
• High literacy in security and data protection.
• Fluent English verbal and written proficiency.

Responsibilities

• Manage electrical system major / shutdown maintenance including UPS, Switchgear, Generators.
• Supervise and attend maintenance as per schedule, including night shifts and holidays.
• Prepare, review and approve MOP, SOP and EOPs per manufacturer guidelines.
• Review PMs through CAFM and coordinate planned PMs with risk, impact, mitigation and rollback.
• Coordinate new customer installations and RFIs; liaise with vendors for deliveries.
• Maintain capacity management reports for power and cooling; prepare consumption reports.
• Ensure staff adherence to Access Process; conduct QHSE and toolbox training.

Skills

Data center operations

Hardware & software installation

Incident management

Data mining/analysis

Data security

Communication skills

English fluency

Education

Electrical / Mechanical Engineering Degree

Job description

The DC Operation Manager is responsible for the operation of the entire data center and ensure support for the other departments for the smooth running of Data Center organisation.

Key Responsibilities:

• Managing Electrical System major / shutdown maintenance including UPS, Switchgear, Generators
• Supervising & Physical attendance during the Maintenance of above-mentioned Electrical Systems as per the approved schedule [including nighttime & public holidays]
• Presenting & demonstrating the Customers regarding DC Operations, Processes & Policies
• Managing installation Projects. Follow-up with vendors for deliveries and Monitor the Project Implementation.
• Responsible for preparation review and final approval of MOP, SOP and EOPs as per manufacturer recommendations.
• Responsible to review PMs through CAFM and notify the customers regarding the Planned PMs by identifying RISK, IMPACT, MITIGATION and ROLL BACK PLAN.
• Responsible to Prepare a list of Spare parts, PPE and tools required during PPMs.
• Responsible for Implementing PPMs as per SOPs and MOPs and Maintain Quality checklist for Yearly and 3Ms PPMs. HSE monitoring and Reporting.
• Send equipment’s for calibration. Update and upload Calibration log in library.
• Scheduling PDM & Performing PDM [PDM embedded with PPM].
• Review PdM log and evaluate Asset Condition. Responsible for PdM Log update.
• Responsible for Customer notification.
• Ensure PAT / 3rd Party test certificates validity.
• Review requirement of Change in Maintenance. Raise CR for any changes required & Implement the Approved Change
• Managing new Customer Installations (Cables, Cold Aisle Cages, Cages)
• Managing feasibility and RFIs for new Customer
• Review and develop DC Process and Policies
• Prepare and present periodic operational report as per the DC requirements
• To look into incident reports, responsible for RCA and follow up with vendors till final rectification or for Change request based on vendors recommendations and maintain all records in the library.
• Responsible to maintain and record up to date Capacity Management Reports for both Power and Cooling. Prepare Power consumption report and Monthly Reports.
• Make sure all the staffs, Facility team and security adhere to the Access Process.
• Responsible for Training Programs, QHSE and Toolbox training to Staff.
• Inspection and Validating the Work Completion, HSE and Quality Control.
• Internal Audit for all Processes and SLAs

Skills Required:

• In-depth knowledge on data center operations and processes.
• Recent hands-on knowledge on hardware and software of server and network installation and troubleshooting across multiple vendors
• Experience in Incident management
• Solid data mining/analysis skill.
• High literacy in security and customer data protection.
• Solid communication skill set (decision making, confrontation management, commitment, coaching the team)
• Fluent English verbal and written proficiency.

Qualifications:

• Electrical / Mechanical Engineering Degree.
• Minimum 10 to 15 years of Customer, vendor & contractor management experience.
• Knowledge of Datacenter MEP Infrastructure: Power, Cooling & Facilities Management.
• Experience in IT security

Other Requirements:

• Strong technical background, preferable include practical and hands-on.
• Need to be quick decision maker in case of emergency.
• Need to be available 24x7x365, on call (if required)