Data Platform Operations Manager

Capgemini; Abu Dhabi; On-site; AED 450,000 - 700,000; Full time

Job summary

Capgemini Invent seeks an experienced operations leader to manage day-to-day data platform operations, drive incident management, and coordinate cross-functional teams across the enterprise. You will provide timely updates to stakeholders and guide improvements to runbooks and SOPs.

The role emphasizes ownership, accountability, and clear communication with technical and non-technical audiences, ensuring service reliability and SLA adherence within a global Capgemini Invent context.

Qualifications

• 8-15 years of experience in operations, support or similar roles.
• Strong experience in incident management, escalation handling, and stakeholder communication.
• Good understanding of ITSM/ITIL practices, SLA management, and RCA processes.
• Excellent verbal and written communication skills.
• Ability to engage with both technical and non-technical stakeholders.

Responsibilities

• Manage day-to-day operations and support for the data platform.
• Lead incident management activities, including triage, escalation, resolution tracking, and closure.
• Coordinate with cross-functional technical teams to resolve complex platform and distributed system issues.
• Provide timely stakeholder updates, status reporting, and management communication.
• Support operational reporting on incidents, SLAs, risks, open issues, and service performance.
• Maintain and improve SOPs, runbooks, support documentation, and escalation processes.
• Contribute to continuous improvement of operational processes and service reliability.
• Ensure strong ownership, accountability, and follow-through until issue closure

Skills

Incident management

Stakeholder communication

ITSM/ITIL

Verbal and written communication

Cross-functional collaboration

Problem-solving

Job description

Job Description:

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our clients challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

• Manage day-to-day operations and support for the data platform.
• Lead incident management activities, including triage, escalation, resolution tracking, and closure.
• Coordinate with cross-functional technical teams to resolve complex platform and distributed system issues.
• Provide timely stakeholder updates, status reporting, and management communication.
• Support operational reporting on incidents, SLAs, risks, open issues, and service performance.
• Maintain and improve SOPs, runbooks, support documentation, and escalation processes.
• Contribute to continuous improvement of operational processes and service reliability.
• Ensure strong ownership, accountability, and follow-through until issue closure

Required Experience & Skills

• 8-15 years of experience in operations, support or similar roles.
• Strong experience in incident management, escalation handling, and stakeholder communication.
• Good understanding of ITSM / ITIL practices, SLA management, and RCA processes.
• Excellent verbal and written communication skills.
• Ability to engage with both technical and non-technical stakeholders.
• Structured, methodical, and ownership-driven approach to problem-solving

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Requirements: