Data Center Technician

Oracle; Dubai; On-site; AED 220,000 - 367,000; Full time

Job summary

Oracle is seeking an on-site IT infrastructure technician to deliver hands-on technical support and installations in OCI data centers. Responsibilities include server/network hardware setup, structured cabling, and problem escalation with 24x7 site coverage.

You will participate in rack deployments, decommissions, and compliance activities while coordinating with cross-functional teams. Requirement: BS in CS/IS or equivalent, strong hardware and networking skills, Linux basics, and the ability

Qualifications

• Bachelor of Science in CS, IS or equivalent work experience.
• Hands-on server and network hardware installation and break-fix.
• Structured cabling troubleshooting and diagnostics.
• Data center infrastructure knowledge including mechanical and electrical.
• On-call with driving license; reach Data Center within 60 minutes.
• Ability to work in cramped spaces or elevated locations.
• Strong communication and ability to interact with diverse groups.
• Experience with incident handling and preventive maintenance.
• Linux command line proficiency.
• Experience with inventory management and quality control.
• Networking fundamentals.

Responsibilities

• Act as hardware support expert liaison to other technical and non-technical teams.
• Understand internal customer problem and provide hands-on technical solution promptly.
• Install, monitor, maintain and optimize production server and network hardware.
• System board level repair and fault diagnosis within SLAs.
• Structured cabling installation is a significant part of this position.
• Plan and commission new whitespaces and rack positions.
• Rack receiving, installation and decommissioning activities.
• Perform monthly, quarterly and annual compliance audits.
• Adhere to site-specific and customer-specific security policies and health and safety processes.
• Work as part of a multi-disciplinary team and be a team player.
• Work at customer locations is required.
• Keep up with the latest technologies and apply them appropriately.

Skills

IT infrastructure

Hardware support

Network hardware

Structured cabling

Data center ops

Troubleshooting

Inventory management

Compliance

Customer service

Communication skills

Education

Bachelor of Science in Computer Science or Information Systems

Job description

Description

Brief Description

Responsible for effective delivery of hands‑on technical support and installations. This will include server hardware and network break‑fix tasks structured cabling installation rack deployments and decommissioning activities site planning problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues resolving incidents and escalations and to clear blocking issues to enable continued delivery of hands‑on technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

About the candidate

• Bachelor of Science degree in Computer Science Information Systems OR equivalent work experience
• Hands on experience in IT Infrastructure support server and network maintenance and structured cabling in a large-scale mission critical environment
• Hands on experience and adequate understanding of data center infrastructure and facility operations
• The position involves on-call which means you should have a driving license and be able to reach Data Center site within 60 mins
• This position requires working in cramped spaces or elevated locations
• Ability to speak confidently and to communicate clearly in a virtual environment
• Strong adherence to processes and procedure and be a Process Champion
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client‑facing direct customer support and service
• Ability to work productively in remote cross‑functional teams resourcefully and independently as an individual
• Highly service‑oriented reliable responsible and self‑motivated

Required experience

• Hands on experience in server and network hardware installation break‑fix and troubleshooting
• Hands on experience in structured cabling troubleshooting methodologies and diagnostic procedures
• Hands on experience with new rack deployments and rack decommissioning activities
• Adequate knowledge of data center infrastructure facility operations including mechanical and electrical
• Adequate knowledge of airflow management (hot aisle cold aisle containment etc.)
• Experience with commissioning new whitespace data center expansion projects and build out activities
• Experience with data center and facility operations involving critical incidents and preventive maintenance
• Linux Operating System working knowledge proficiency in command line tools
• Experience in handling large inventory and implement quality control
• Networking fundamentals

Responsibilities

• Act as Hardware support expert liaison to other technical & non-technical teams (e.g. networking compute compliance business operations)
• Understand internal customer problem and provide hands on technical solution in timely manner
• Participate in the installation monitoring maintenance support and optimization of all production server and network hardware
• System board level repair and fault diagnosis within SLAs
• Structured cabling installation is a significant part of this position
• Planning and commissioning new whitespaces and rack positions
• Rack receiving installation and decommissioning activities
• Performing monthly quarterly and annual compliance audits
• Adherence to Oracle site‑specific and customer‑specific physical security policies (access control escort procedures asset handling)
• Adherence to defined health & safety processes
• Working as part of a multi-disciplinary team and be a team player
• Working at customer locations is required
• Keep up with the latest technologies and apply them appropriately

Required skills:

IT infrastructure Hands on Hardware Technical Support Hands on Network hardware support Structured cabling Data Center Infrastructure and Operations Troubleshooting Inventory Management Compliance Customer Service Good Communication Skills

Qualifications

Career Level - IC3

Required Experience:

IC