Senior Global Operations Manager, Distributed Cloud

Oracle; Dubai; On-site; AED 380,000 - 600,000; Full time

Job summary

Oracle is seeking a senior Data Center Operations leader to oversee a portfolio of enterprise data centers globally, directing multiple teams to manage performance metrics, capacity analysis, incident response, and crisis management while standardizing processes. You will ensure adherence to standards and drive scalable improvements across regions.

You will collaborate with cloud providers and engineering teams to align timelines, capacity, and operations with world-class standards, driving

Job description

Oversees Data Center Operations across multiple data centers managing and integrating team performance operations metrics and capacity analysis into the broader business line strategy Directs multiple teams in supporting escalated technical issues crisis management and root cause analysis while standardizing processes and maintaining an accurate knowledge base Supports new region builds and expansion activities acting as a senior liaison with project and engineering teams to manage timelines capacity and ensure adherence to world-class standards Engages and advises teams responsible for installations repairs inventory and logistics enforces standards for component replacements and upgrades recommends significant purchases and implements advanced maintenance strategies to optimize data center efficiency and stability Only Oracle brings together the data infrastructure applications and expertise to power everything from industry innovations to life-saving care And with AI embedded across our products and services we help customers turn that promise into a better future for all Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives True innovation starts when everyone is empowered to contribute That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing EMAIL ADDRESS or by calling PHONE NUMBER in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law

Career Level - M3

Key Responsibilities

• Data Center Site Portfolio Management Lead Data Center Site Operations for a select portfolio of enterprise customers globally where additional operational leadership and support is required
• Manage and collaborate effectively with Oracle s Cloud Service Providers including AWS Microsoft and Google to address operational issues support site-expansion projects and manage the full operations lifecycle
• Provision rack capacity for customers and multi-cloud deployments to enable revenue
• Own customer expectations and work closely with cross-functional teams to ensure data center-related projects are tracked through to execution
• Performance Monitoring and Analysis Define review and communicate operational KPIs goals and objectives for the team and key customers providing leadership with clear visibility of performance risks and improvement actions
• Set expectations goals and objectives for the global team monitor deployments and operational performance quality-assure process execution and proactively address concerns with regional and remote team leads
• Ensure all compliance-reporting requirements are successfully met for DRCC Alloy customers by working closely with the Data Center Compliance team
• Issue Management and Automation Act as a global escalation point of contact for significant operational and customer issues providing swift leadership coordinating cross-functional response and owning resolution where required to restore services nbsp

Ideal Candidate

• Experienced people manager who is highly service-oriented customer-facing reliable responsible self-motivated and enthusiastic
• Excellent communication and leadership skills with the ability to interact professionally and strategically with a diverse group of customers employees and senior stakeholders
• Proven ability to lead coach develop and performance-manage a geographically distributed team across multiple countries and time zones
• Able to work productively across cross-functional and matrixed teams while providing clear direction decision-making and accountability
• Demonstrated examples of process improvement execution leading to high customer satisfaction with strong analytical and reporting skills
• Track record of delivering continual improvement in operations
• Experienced in overseeing operational Data Centre projects and activities to ensure they are delivered to meet requirements
• Displays strong leadership people management and mentoring skills with excellent verbal and written communication abilities and sound judgement in day-to-day operations
• Demonstrated ability to set measurable goals and objectives translate strategy into execution and hold teams accountable for outcomes
• Experience communicating and influencing at senior leadership level including acting as an escalation point for high-impact operational and customer matters
• Outstanding organisational and prioritisation skills with experience managing technical programmes competing priorities and globally distributed operations project management
• Experienced with Lean Methodologies Six Sigma for example
• Multilingual is a plus but not essential experience working effectively across cultures and time zones is highly desirable

Qualifications

• Experience SkillsStrong background with IT Service Management disciplines Problem Management Change Management Incident Management Knowledge Management
• Proven experience in Data Centre Operations Technical Support Engineering including leadership of operational teams
• Knowledge of Data Centre Infrastructure Power Cooling Structured Cabling Connectivity etc
• Strong knowledge of OCI and Cloud Computing Concepts
• Experienced in supporting and strategically engaging large enterprise customers in mission-critical IT Data Centre Operations environments
• Strong customer leadership skills including executive-level engagement escalation management and coordination of Server Storage Network and Application stakeholders to protect service uptime
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Knowledge of compliance standards within country region