Data Center Field Support Engineer (L2) - Onsite SLA Expert

Nttlimited; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

NTT DATA in Dubai is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide professional second-line onsite technical support and field engineering services to clients. This role proactively identifies and resolves incidents to minimize SLA breaches and maintain service quality.

You will maintain client infrastructure, install and configure software, investigate problems, coordinate with client IT environments and carriers, log root causes, and escalate when needed.

Qualifications

• Bachelor's degree or equivalent in IT or computing.
• Professional level certification in data center technologies (Cisco, NetApp, EMC/ONTAP).
• Moderate experience building, deploying and supporting data center networking.
• Knowledge of Nexus and MDS switching and integration with servers/storage.
• Strong communication and client-facing skills.

Responsibilities

• Provide second-line onsite technical support to clients.
• Provide second-line remote and onsite field engineering services.
• Investigate incidents, identify root cause and log with details.
• Liaise with client IT environments, carriers and colleagues to expedite diagnosis.
• Follow handover procedures for shift changes to ensure service continuity.
• Ensure SLA compliance and timely updates.

Skills

Communication skills

On-site support

Active listening

Client-focused

Team collaboration

Education

Bachelor's degree in Information Technology or Computing

Tools

Cisco DC CCNP

NetApp ONTAP

EMC storage

Job description

NTT DATA in Dubai is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide professional second-line onsite technical support and field engineering services to clients. This role proactively identifies and resolves incidents to minimize SLA breaches and maintain service quality.

You will maintain client infrastructure, install and configure software, investigate problems, coordinate with client IT environments and carriers, log root causes, and escalate when needed.