Data Center Field Engineer (L2) - Onsite Support

NTT DATA, Inc.; Dubai; Presencial; AED 150.000 - 210.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide second-line onsite technical support and field engineering services to clients. The role focuses on restoring service by resolving incidents and ensuring SLA adherence, handling low-to-moderate complexity issues with established processes.

You will work with client IT environments, carriers and internal teams, configure infrastructure, install software, log incidents, and escalate when needed.

Formación

• Bachelor's degree or equivalent in IT or computing.
• Professional level certification in Data Centre technologies (e.g., CCNP DC, ONTAP).

Responsabilidades

• Ensure the client site infrastructure is configured, installed, tested and operational.
• Install and configure software as part of the solution per client requirements.
• Identify incidents and problems and log with detail.
• Liaise with client IT, carriers and colleagues to expedite diagnosis and resolve issues.
• Investigate second line support calls to find root cause.
• Respond to alerts and escalate to L3 when needed.
• Update incidents with progress and resolution details.
• Ensure timely resolution of incidents and requests.
• Apply tools and processes to track and log config items and changes.
• Provide second line remote and onsite support.
• Provide second line field engineering services to clients.
• Report to 3rd party vendors if necessary.
• Follow handover procedures for shift changes.

Conocimientos

Communication skills

Project planning

Positive attitude

Work under pressure

Willingness to work long hours

Active listening

Adaptability

Client-focused service

Educación

Bachelor's degree in Information Technology or Computing or related field

Herramientas

Cisco

NetApp

EMC DC

Descripción del empleo

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide second-line onsite technical support and field engineering services to clients. The role focuses on restoring service by resolving incidents and ensuring SLA adherence, handling low-to-moderate complexity issues with established processes.

You will work with client IT environments, carriers and internal teams, configure infrastructure, install software, log incidents, and escalate when needed.