Microsoft Engineer II — Cloud & Enterprise Support
NTT DATA, Inc.
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Job summary
NTT DATA in Abu Dhabi is seeking a Microsoft Engineer (L2) to provide technical support for Microsoft 365, Azure, AD, Exchange Online, and Teams. You will troubleshoot incidents, assist with service requests, and help maintain our enterprise Microsoft environments to ensure performance and availability.
The role requires a bachelor’s degree in IT or CS with ITIL certification, strong communication, and a customer‑facing mindset as you collaborate with IT teams to drive continuous service
Qualifications
- Bachelor’s degree in IT or CS is required.
- ITIL certification preferred.
- Experience supporting Microsoft technologies in enterprise environments.
Responsibilities
- Provide technical support to users and administrators across Microsoft technologies and enterprise platforms.
- Troubleshoot and resolve incidents; manage service requests.
- Assist with system monitoring and maintenance.
- Document knowledge articles and maintain records.
- Collaborate with teams to improve support processes.
- Ensure service availability and performance of Microsoft platforms.
- Act as customer advocate and manage escalations.
- Follow ITSM, CMDB, and ITIL processes.
Skills
Education
Tools
Job description
NTT DATA in Abu Dhabi is seeking a Microsoft Engineer (L2) to provide technical support for Microsoft 365, Azure, AD, Exchange Online, and Teams. You will troubleshoot incidents, assist with service requests, and help maintain our enterprise Microsoft environments to ensure performance and availability.
The role requires a bachelor’s degree in IT or CS with ITIL certification, strong communication, and a customer‑facing mindset as you collaborate with IT teams to drive continuous service
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