Data Center Field Support Engineer II — Onsite

NTT DATA, Inc.

Dubai

On-site

AED 180,000 - 280,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

NTT DATA in Dubai is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide second-line, on-site technical support and field engineering to clients. You will restore services by resolving incidents and coordinating with client IT environments, carriers, and vendors.

The role involves handling low-complexity incidents, following standard procedures, and documenting progress to safeguard SLA performance.

Qualifications

Good communication skills, both verbal and written.
Ability to plan activities and projects well in advance.
Ability to work in a pressurized environment.

Responsibilities

Ensure client site infrastructure is configured, installed, tested and operational.
Install and configure software as per client requirements.
Identify and log incidents with detailed information for timely resolution.
Liaise with client IT, carriers and colleagues to expedite diagnosis.
Investigate incident root causes following knowledge articles.
Respond to alerts and escalate to L3 when needed.
Update incidents with progress and resolution details in the platform.
Provide second-line remote and onsite technical support to clients.
Provide second-line field engineering services to clients.
Escalate issues to 3rd party vendors if necessary.