Data Center Field Support Engineer — Onsite Service Delivery

Dimension Data / NTT ltd; Dubai; Presencial; AED 140.000 - 220.000; Jornada completa

Descripción de la vacante

NTT DATA seeks a Data Center Service Delivery Field Support Engineer L2 to provide second-line onsite technical support and field engineering, with a focus on proactive incident resolution and SLA adherence. You will manage routine incidents, coordinate with clients and vendors, and deliver reliable data center services.

The role requires a bachelor’s degree in IT or computing, plus data center networking experience and relevant certifications.

Formación

• Bachelor's degree in Information Technology or computing or related field.
• Professional certifications in Data Center technologies (e.g., CCNP DC, NetApp, EMC).
• Moderate experience building, deploying, and supporting data center networking.

Responsabilidades

• Manage second-line onsite technical support and field engineering.
• Identify root causes of incidents and escalate as needed.
• Ensure SLA compliance and update incidents with progress.
• Coordinate with clients, carriers and vendors for resolution.
• Provide remote and onsite field engineering services.

Conocimientos

Communication skills

Planning & organization

Work under pressure

Active listening

Client-centric approach

Educación

Bachelor's degree

Data Center certifications

Herramientas

Cisco Nexus

MDS switches

Descripción del empleo

NTT DATA seeks a Data Center Service Delivery Field Support Engineer L2 to provide second-line onsite technical support and field engineering, with a focus on proactive incident resolution and SLA adherence. You will manage routine incidents, coordinate with clients and vendors, and deliver reliable data center services.

The role requires a bachelor’s degree in IT or computing, plus data center networking experience and relevant certifications.