Data Analyst (ME1283)

Mediclinic International; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Mediclinic International seeks an analytics lead for Operational Excellence to turn process performance into trusted metrics, dashboards and insights that drive decision-making across all facilities. You will govern KPI frameworks, monitor cadence and deliver capacity and benefit evidence, reinforcing DSIM analytics standards and self-service growth.

Essential 2+ years in data analysis or BI; bachelor’s in statistics, math, CS, business or finance. UAE healthcare experience preferred.

Qualifications

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, Finance or a related field.
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Responsibilities

• Define and certify the KPI, SLA and baseline framework for the priority processes.
• Deliver trusted dashboards, analysis and the command centre intelligence layer on the governed data layer.
• Run the monitoring, escalation and intervention cadence.
• Model capacity and productivity, and evidence the benefit realised.
• Work to DSIM analytics standards, enable self-service and grow the capability.

Skills

KPI framework

SLA framework

Dashboards

Data analysis

Self-service analytics

Governed data layer

Education

Bachelor’s degree in Statistics/Math/CS/Business/Finance

Tools

BI tools

Data modelling

Job description

MAIN PURPOSE OF JOB

To be the named analytics lead for Operational Excellence, turning process performance into trusted metrics, dashboards and analysis that improve decisions across all facilities. To build on the governed data layer, define and certify the KPI, SLA and baseline framework, run the monitoring cadence, and turn process change into measured capacity and financial benefit. To work as part of the DSIM analyst team, sharing methods, standards and cover with the other analysts.

KEY RESPONSIBILITY AREAS

1

Define and certify the KPI, SLA and baseline framework for the priority processes

2

Deliver trusted dashboards, analysis and the command centre intelligence layer on the governed data layer

3

Run the monitoring, escalation and intervention cadence

4

Model capacity and productivity, and evidence the benefit realised

5

Work to DSIM analytics standards, enable self-service and grow the capability

REQUIRED EDUCATION

ESSENTIAL EDUCATION

Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, Finance or a related field

DESIRED EDUCATION

Further study in data modelling or statistics

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

Minimum 2 years of experience in data analysis or business intelligence

DESIRED EXPERIENCE

More than 5 years in analytics, including a period as the named analytics point of contact for a business area

Healthcare experience, or a comparable service-operations environment

Designing KPI and SLA frameworks, exception-based monitoring and escalation

Demand, capacity and workforce productivity modelling, and benefit realisation reporting

UAE regulatory KPI reporting (JAWDA, Muashir, DHA and DOH)

REQUIRED JOB SKILLS AND KNOWLEDGE

• Define and certify the KPI, SLA and baseline framework for the priority processes
• Deliver trusted dashboards, analysis and the command centre intelligence layer on the governed data layer
• Monitoring, escalation and intervention cadence
• Model capacity and productivity, and evidence the benefit realised
• Work to DSIM analytics standards, enable self-service and grow the capability

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.