Head of Experience Design & Service Architecture

Robusta Studio; United Arab Emirates; On-site; AED 300,000 - 540,000; Full time

Job summary

Robusta Studio is seeking an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem. You will shape the future-state ecosystem experience architecture and blueprint.

The role requires 8-12 years in Service/Experience Design, strong facilitation skills, and the ability to lead workshops, align stakeholders, and translate insights into scalable operating models and standards across multi-site environments.

Qualifications

• 8-12 years of experience in Service Design, Experience Design or related fields.
• Strong expertise in service blueprints, design systems and journey architecture.
• Exceptional facilitation skills to lead workshops and align stakeholders.
• Preferred backgrounds include leadership roles in large consumer-facing organizations.

Responsibilities

• Define the future-state ecosystem experience architecture and blueprint.
• Define and own end-to-end customer experience across the service ecosystem.
• Design connected service ecosystems rather than standalone touchpoints.
• Lead workshops, align cross-functional stakeholders, coach a design team.
• Translate customer insights into scalable operating models and experience standards.

Skills

Experience in Service Design

Experience Design

Customer Experience

Stakeholder Facilitation

Team Leadership

Tools

Service blueprints

Design systems

Journey architecture

Prioritization frameworks

Implementation planning

Job description

Robusta Studio is seeking an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem. You will shape the future-state ecosystem experience architecture and blueprint.

The role requires 8-12 years in Service/Experience Design, strong facilitation skills, and the ability to lead workshops, align stakeholders, and translate insights into scalable operating models and standards across multi-site environments.