Customer Technical Support Engineer

Royex Technologies; Dubai; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Mobile bill Allowance

Yearly Tour allowance

Weekly 2 holidays

Job summary

Royex Technologies is seeking a Customer Technical Support Engineer in Dubai to bridge clients and our technical team. You will gather requirements during meetings, tailor technical proposals, and provide product support as needed.

The role involves coordinating with development, sales, and project management to deliver tailored solutions and maintain strong client relationships. fluency in English and Arabic is required.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• Strong knowledge of programming languages.
• Excellent communication and interpersonal skills.
• Fluent in English & Arabic.
• Minimum 2 years of experience in a technical support or project coordinator role.

Responsibilities

• Act as the first technical point of contact for clients to address queries, issues, and requirements.
• Attend client meetings (onsite and virtual) to gather project requirements and provide technical insights.
• Prepare detailed proposals, including technical specifications, workflows, and cost estimates, based on discussions with the client.
• Provide technical assistance, troubleshooting, and product support to clients when required.
• Work closely with internal teams (development, sales, and project management) to ensure client requirements are met.
• Maintain strong relationships with clients by ensuring timely communication and support.
• Keep up-to-date with emerging technologies and industry trends to provide innovative solutions.

Skills

Programming languages

Communication skills

Problem solving

Client interactions

Education

Bachelor’s degree in CS/IT

Job description

Royex Technologies (https://www.royex.ae) is a Mobile app and Website Development Company based in Dubai. We are looking for a Customer Technical Support Engineer to join our team. The ideal candidate must have a strong foundation in programming languages, excellent communication skills, and the ability to act as a bridge between clients and our technical team. This role involves handling client meetings, understanding their requirements, and preparing tailored technical proposals based on discussions.

Key Responsibilities

• Act as the first technical point of contact for clients to address queries, issues, and requirements.
• Attend client meetings (both onsite and virtual) to gather project requirements and provide technical insights.
• Prepare detailed proposals, including technical specifications, workflows, and cost estimates, based on discussions with the client.
• Provide technical assistance, troubleshooting, and product support to clients when required.
• Work closely with internal teams (development, sales, and project management) to ensure client requirements are met.
• Maintain strong relationships with clients by ensuring timely communication and support.
• Keep up-to-date with emerging technologies and industry trends to provide innovative solutions.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field.
• Strong knowledge of programming languages.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to explain technical concepts in simple terms.
• Ability to multitask and manage multiple client interactions efficiently.
• Minimum 2 year of experience in a technical support or Project Coordinator role.
• Language: Must be fluent in English & Arabic

Compensation

Monthly Salary: AED4,000 to AED6,000

Other Benefits

• Mobile bill Allowance
• Yearly Tour allowance
• Weekly 2 holidays