IT Support Engineer UAE National

Al Rostamani Group; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

Al Rostamani Group in Dubai seeks an IT Support Engineer to be the first and second line of support for end-users, providing remote and on-site resolutions, new installations and inquiries.

The role requires 1–3 years of technical support (onsite and remote), strong hardware knowledge (laptops, desktops, printers) and excellent English communication. Familiarity with Active Directory, Microsoft Exchange, ITIL awareness, and ManageEngine products is a plus.

Qualifications

• Bachelor Degree in any field, with Computer related certificates
• 1-3 year experience with Technical support (onsite and remote)
• Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals)

Responsibilities

• First and Second Level Support
• Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk)
• Problem Management
• Identify possible Problems and elevate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties)
• Provide support to ARG users in the following areas: Desktops, Laptops, Printers and peripherals;
• Software Installation and Configuration;
• Orienting end-users with basic usage of IT assets and services, including basic maintenance.
• Support ARG & GIT Projects / Demands delivery (define the role inside);
• Comply with GIT policies and procedures.

Skills

Desktop support

Windows OS

Hardware & peripherals

English communication

Team player

Education

Bachelor's degree

Computer certificates

Tools

Active Directory

Microsoft Exchange

ManageEngine

ITIL awareness

Job description

Job Description:

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Job Purpose

The main responsibility of IT Support Engineer is to be the first and second level of support for end-users; providing remote/onsite resolutions, new installations and inquiries.

Job Responsibilities

• First and Second Level Support
• Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk).
• Problem Management
• Identify possible Problems and elevate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties).
• Desktop Team Scope Include
• Provide support to ARG users in the following areas: Desktops, Laptops, Printers and peripherals;
• Software Installation and Configuration;
• Orienting end-users with basic usage of IT assets and services, including basic maintenance.
• Support ARG & GIT Projects / Demands delivery (define the role inside);
• Comply with GIT policies and procedures.

Job Requirements

Qualifications

• Bachelor Degree in any field, with Computer related certificates

Experience

• 1 - 3 year experience with Technical support (onsite and remote)
• Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals)

Knowledge & Skills

• Good technical knowledge and familiarity with IT Infrastructure
• Excellent English communication; able to express thoughts between normal language and technical language
• Positive and Proactive attitude
• Team player
• Committed and Hardworking;
• Move to key accountabilities Competent with troubleshooting and resolving incidents/requests
• Capable of providing workarounds when resolution is not readily available.
• The following skills will be an added advantage:
• Active Directory;
• Microsoft Exchange;
• Manage Engine Products;
• ITIL awareness/certification

Requirements: