Customer Support Specialis

GH Advanced Materials; United Arab Emirates; Remote; AED 101,000 - 152,000; Part time

Job summary

GH Advanced Materials is seeking a part-time remote Customer Support Specialist to provide timely, accurate, and empathetic assistance to customers via email, chat, and phone. You will respond to inquiries, troubleshoot issues, and guide customers through technical steps, documenting interactions in our ticketing system.

You will escalate complex problems, follow up to ensure resolution, identify recurring issues, and contribute to FAQs and help articles.

Qualifications

• High-quality customer support and strong customer satisfaction.
• Empathy, active listening and professional diverse customer interactions.
• Effective technical support with troubleshooting and product feature explanations.
• Strong analytical skills to identify patterns and improve processes.
• Excellent written and verbal English communication.
• Ability to work independently in a remote, part-time environment.
• Experience with support platforms or ticketing systems.
• Previous experience in customer service or technical support preferred.

Responsibilities

• Respond to inquiries via email, chat, and phone in a timely manner.
• Troubleshoot product or service issues and guide customers through steps.
• Document interactions in the support system and escalate when needed.
• Follow up to ensure resolution and customer satisfaction.
• Identify recurring problems and share feedback with internal teams.
• Contribute to support resources such as FAQs or help articles.

Skills

Customer support

Interpersonal skills

Technical support

Analytical skills

English communication

Remote work

Ticketing systems

Customer service experience

Job description

Role Description

This part-time remote Customer Support Specialist role at GH ADVANCE focuses on providing timely, accurate, and empathetic support to customers via email, chat, and phone. The specialist will respond to inquiries, troubleshoot product or service issues, and guide customers through technical and procedural steps. Day-to-day responsibilities include documenting interactions in the support system, escalating complex issues to appropriate teams, and following up to ensure resolution and customer satisfaction. The role also involves identifying recurring problems, sharing feedback with internal stakeholders, and contributing to support resources such as FAQs or help articles.

Qualifications

• Ability to deliver high-quality Customer Support and maintain strong Customer Satisfaction through clear, solution-focused communication.
• Strong Interpersonal Skills, including empathy, active listening, and professionalism in diverse customer interactions.
• Capacity to provide effective Technical Support, including troubleshooting steps and clear explanations of product features.
• Solid Analytical Skills to interpret customer issues, identify patterns, and recommend improvements to processes or documentation.
• Excellent written and verbal communication skills in English.
• Comfort working independently in a remote, part-time environment with reliable internet access.
• Experience with customer support platforms or ticketing systems is beneficial.
• Prior experience in customer service, technical support, or a related field is preferred.