Customer Support Executive

CCL Label Inc.; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

CCL Label Inc. in Dubai is seeking a Customer Support Executive to ensure a seamless customer experience.

You will resolve inquiries across channels, provide accurate product information, and coordinate with sales, production and logistics to meet expectations. The role emphasizes documenting interactions in the CRM, delivering online support when needed, and contributing to continuous service improvements by identifying recurring issues.

Qualifications

• Strong customer service mindset with clear communication.
• Experience in managing expectations and handling complaints.
• Familiarity with email, chat, and CRM tools.
• Understanding product specifications and basic troubleshooting.
• Manufacturing, packaging, or related industry experience is a plus.

Responsibilities

• Resolve orders, deliveries, and basic technical issues to ensure customer satisfaction.
• Coordinate with sales, production, and logistics teams.
• Provide online support via email and chat when needed.
• Document interactions in the customer support system and follow up on resolutions.
• Identify recurring issues and suggest process improvements.

Skills

Customer Support

Online Support

Technical Support

Communication Skills

CRM tools

Education

Diploma or Bachelor's degree in Business/Communications

Tools

CRM software

Job description

Ensure a seamless customer experience by resolving enquiries, coordinating with internal teams and driving continuous service improvement.

The Customer Support Executive will handle customer inquiries across various channels, provide timely and accurate information about products and services, and ensure high levels of customer satisfaction. Daily responsibilities include resolving issues related to orders, deliveries, and technical aspects of label products, coordinating with internal teams such as sales, production, and logistics, and documenting all interactions in the customer support system. The role also involves offering online support when needed, escalating complex technical or service-related problems, and following up to ensure resolutions meet customer expectations. The Customer Support Executive will contribute to continuous improvement by identifying recurring concerns and sharing feedback to enhance processes and customer experience.

Qualifications:

• Candidates should possess strong Customer Support and Customer Service skills, focusing on clear communication and professional handling of inquiries.
• Candidates should possess skills in Customer Satisfaction, including managing expectations, handling complaints, and maintaining positive client relationships.
• Candidates should possess Online Support experience, with the ability to use email, chat, and CRM tools effectively.
• Candidates should possess Technical Support capabilities, including understanding product specifications and troubleshooting basic technical issues.
• Relevant skills such as problem-solving, time management, and attention to detail are highly beneficial.
• Previous experience in a customer-facing role, preferably in manufacturing, packaging, or related industries, is an advantage.
• Proficiency in English; additional regional languages are a plus.
• Diploma or bachelor's degree in Business, Communications, or a related field is preferred.

If you have any questions or need more information about the position or application process, please feel free to contact us.