Customer Success & Support Specialist — Manufacturing

CCL Label Inc.; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

CCL Label Inc. in Dubai is seeking a Customer Support Executive to ensure a seamless customer experience.

You will resolve inquiries across channels, provide accurate product information, and coordinate with sales, production and logistics to meet expectations. The role emphasizes documenting interactions in the CRM, delivering online support when needed, and contributing to continuous service improvements by identifying recurring issues.

Qualifications

• Strong customer service mindset with clear communication.
• Experience in managing expectations and handling complaints.
• Familiarity with email, chat, and CRM tools.
• Understanding product specifications and basic troubleshooting.
• Manufacturing, packaging, or related industry experience is a plus.

Responsibilities

• Resolve orders, deliveries, and basic technical issues to ensure customer satisfaction.
• Coordinate with sales, production, and logistics teams.
• Provide online support via email and chat when needed.
• Document interactions in the customer support system and follow up on resolutions.
• Identify recurring issues and suggest process improvements.

Skills

Customer Support

Online Support

Technical Support

Communication Skills

CRM tools

Education

Diploma or Bachelor's degree in Business/Communications

Tools

CRM software

Job description

CCL Label Inc. in Dubai is seeking a Customer Support Executive to ensure a seamless customer experience.

You will resolve inquiries across channels, provide accurate product information, and coordinate with sales, production and logistics to meet expectations. The role emphasizes documenting interactions in the CRM, delivering online support when needed, and contributing to continuous service improvements by identifying recurring issues.