Customer Support Executive

JakBak; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

JakBak Education Consultants in Dubai is seeking a Customer Support Executive to provide exceptional service to clients. The role involves responding to inquiries, assisting students with application processes, and ensuring customer satisfaction through effective problem-solving.

The ideal candidate will possess a Bachelor's degree and experience in customer service, demonstrating strong communication skills and proficiency in support software. Join us to make a positive impact on students' educational journeys.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Experience in customer service or support roles is preferred.
• Excellent communication skills are essential.

Responsibilities

• Respond to inquiries via phone, email, and chat professionally.
• Assist students with university program-related questions.
• Troubleshoot customer issues to ensure satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Proficiency in Microsoft Office

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Customer support software

Job description

Job Summary

JakBak Education Consultants is looking for a Customer Support Executive to provide exceptional service to our clients, helping students navigate their educational journey. The ideal candidate will be proactive, patient, and skilled in addressing customer inquiries efficiently while maintaining a positive experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist students with questions related to university programs, application processes, and services offered by JakBak Education Consultants.
• Troubleshoot and resolve client issues, ensuring customer satisfaction throughout.
• Maintain detailed records of customer interactions and follow up on outstanding cases.
• Provide feedback to management on recurring issues and suggest improvements to the customer service process.
• Collaborate with the Admissions and Counseling teams to provide accurate and up-to-date information.

Qualifications & Skills

• Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in customer service or support roles, preferably in the education or consultancy sector.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-volume customer interactions and remain calm under pressure.
• Proficiency in Microsoft Office and customer support software.