Customer Experience Associate

Tanqeeb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Tanqeeb is seeking a Customer Experience Associate to guide customers through their journey, responding to inquiries across email, chat, phone, and other channels. You will identify needs, provide solutions, and maintain accurate records in a fast-paced environment.

The role requires strong communication, empathy, and teamwork, with a focus on timely, professional support and continuous service improvement.

Qualifications

• Bachelor’s degree or above in Business, Communications, Marketing, Management, or related discipline.
• Strong verbal and written communication skills.
• Customer-oriented mindset with interpersonal abilities.
• Strong listening, problem-solving, and conflict-resolution skills.
• Proficiency in Microsoft Office and familiarity with CRM or customer service platforms.
• Strong attention to detail and ability to manage multiple requests efficiently.

Responsibilities

• handling customer inquiries through email, chat, phone, and other service channels
• identifying customer needs and providing accurate information and appropriate solutions
• managing requests, complaints, feedback, and follow-ups
• maintaining clear and accurate customer records
• coordinating with internal teams to resolve customer issues efficiently

Skills

Communication skills

Customer focus

Listening & problem-solving

Time management

Team collaboration

Education

Bachelor’s degree or above in Business, Communications, Marketing, Management, or related

Tools

Microsoft Office

CRM platforms

Job description

Customer Experience Associate Role Description We are seeking a customer-focused and service-oriented Customer Experience Associate to support customers throughout their journey and ensure a smooth, positive, and consistent experience. The role involves understanding customer needs, responding to inquiries, resolving issues, and providing timely and professional support across multiple communication channels. The Customer Experience Associate will also monitor customer feedback, identify recurring concerns, and contribute insights that can improve products, services, and customer processes. The role requires empathy, patience, attention to detail, strong communication skills, and a proactive approach to problem-solving. The successful candidate should be able to remain professional in different customer situations while maintaining a strong commitment to service quality and customer satisfaction.

Key responsibilities

• handling customer inquiries through email, chat, phone, and other service channels
• identifying customer needs and providing accurate information and appropriate solutions
• managing requests, complaints, feedback, and follow-ups
• maintaining clear and accurate customer records
• coordinating with internal teams to resolve customer issues efficiently

Qualifications

• Bachelor’s degree or above in Business, Communications, Marketing, Management, or a related discipline.
• Strong verbal and written communication skills.
• Customer-oriented mindset with excellent interpersonal and relationship-building abilities.
• Strong listening, problem-solving, and conflict-resolution skills.
• Ability to understand customer needs and communicate solutions clearly.
• Proficiency in Microsoft Office and familiarity with CRM or customer service platforms.
• Strong attention to detail and ability to manage multiple customer requests efficiently.
• Positive, patient, empathetic, and professional attitude.
• Strong organizational and time-management skills.
• Ability to collaborate effectively with internal teams and maintain a high standard of service.