Customer Care Specialist — Solve, Support, Shine

Al Masaood; Abu Dhabi Emirate; On-site; AED 45,000 - 67,000; Full time

Job summary

Al Masaood in Abu Dhabi is seeking a Customer Care Executive to join our team. If you enjoy helping people, you will handle inquiries, provide accurate product information, and deliver timely support over the phone.

You will work with a fast-paced team, maintain records, log calls, and identify trends to help improve service quality. Ideal candidates have 1–2 years in customer service and a proactive, customer-focused mindset.

Qualifications

• 1–2 years of experience in customer service, call center, or a related role.
• Strong communication and interpersonal skills.
• Good problem-solving and critical-thinking abilities.
• Proficient in MS Office applications.
• Customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries and provide accurate product and service information.
• Resolve customer complaints and escalates complex issues when necessary.
• Verify customer information and maintain accurate records.
• Complete call logs and reports in a timely manner.
• Identify customer concerns and communicate trends to management.
• Adhere to quality standards and customer service guidelines.

Skills

Strong communication

Interpersonal skills

Problem solving

MS Office

Customer focus

Independent & collaboration

Tools

MS Office

Job description

Al Masaood in Abu Dhabi is seeking a Customer Care Executive to join our team. If you enjoy helping people, you will handle inquiries, provide accurate product information, and deliver timely support over the phone.

You will work with a fast-paced team, maintain records, log calls, and identify trends to help improve service quality. Ideal candidates have 1–2 years in customer service and a proactive, customer-focused mindset.