Customer Success Manager

Hiry Agency; Dubai; Remote; AED 180,000 - 240,000; Full time

Benefits offered by this job

Remote setup

Growth opportunities

Job summary

Hiry Agency is seeking a Customer Success Manager to own client relationships from onboarding through placement, ensuring a smooth and professional experience for DTC and eCommerce brands.

You will run regular check-ins, performance reviews, and pipeline updates while overseeing Talent Partners and Acquisition Specialists to ensure fast, accurate sourcing. This role emphasizes proactive communication, organization, and accountability in a small, fast-moving team.

Qualifications

• Experience in Customer Success or Account Management, ideally in recruiting, HR or DTC context.
• Strong communication and client-facing confidence for daily calls.
• Comfortable leading small internal teams and driving alignment and accountability.

Responsibilities

• Own client relationships from onboarding to placement and renewal.
• Conduct regular check-ins, performance reviews and pipeline updates with clients.
• Coordinate with Talent Partners and Acquisition Specialists to ensure fast, accurate sourcing.
• Review candidate submissions to ensure quality and fit before client presentation.
• Identify upsell/cross-sell opportunities based on client needs and upcoming roles.
• Schedule interviews, gather feedback, and manage next steps between clients and candidates.
• Monitor CRM activity (Airtable / ClickUp) and maintain accurate records.
• Troubleshoot pipeline delays or misalignment and propose process improvements.

Skills

Customer Success

Account Management

Communication

Team Leadership

Organization

Tools

Airtable

ClickUp

Job description

At Hiry we connect top-tier DTC and eCommerce brands with high-performing marketing creative and operations talent.

We operate more like an internal extension of our clients combining speed precision and proactive communication to deliver results that actually move the needle.

Were looking for a Customer Success Manager who can own client relationships end-to-end keep hiring pipelines moving and make sure our clients feel supported updated and excited to keep working with us.

Tasks

• Manage relationships with DTC clients from onboarding to successful placement ensuring a smooth and professional experience.
• Run regular check-in calls performance reviews and pipeline updates to keep clients fully aligned on progress.
• Oversee our Talent Partners and Talent Acquisition Specialists to make sure theyre sourcing the right candidates fast and accurately.
• Review candidate submissions before they go to the client guaranteeing quality alignment and fit.
• Identify upsell cross-sell and renewal opportunities based on client needs workloads and upcoming roles.
• Coordinate interview scheduling feedback loops and next steps between clients and candidates.
• Monitor CRM activity (Airtable / ClickUp) and ensure all roles candidates and client updates are documented correctly.
• Troubleshoot issues quickly whether its pipeline delays candidate quality concerns or misalignment in expectations.
• Suggest improvements to client communication sourcing flow and fulfillment processes to keep everything sharp fast and clutter-free.

Requirements

• Experience in Customer Success Account Management or Client Management ideally within recruiting HR or DTC.
• Strong communication and client-facing confidence youll be on calls daily.
• Comfortable overseeing small internal teams and keeping everyone aligned and accountable.
• Highly organized and proactive we value precision structure and ownership.
• Strong understanding of recruiting pipelines and candidate funnels (or willingness to learn quickly).
• Fluent in English; warm natural and confident on both calls and written communication.
• Fast-moving solution-focused personality who enjoys working in a small hands-on team.

Benefits

• Work directly with fast-growing DTC brands across the world.
• Learn client-side leadership talent pipelines and high-level communication youll be close to decision makers.
• Remote setup with structured routines check-ins and full operational support.
• Clear systems no clutter and a transparent performance environment smooth not chaotic.
• Opportunity to grow into senior roles (Head of Client Success Client Manager Lead) as we scale.