Customer Success Manager

LV Aero, LLC; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

Comlux Aviation in Dubai is seeking an enthusiastic client services professional to support VIP aircraft owners and charter clients. You will build relationships, handle inquiries, and provide timely operational updates.

You will prepare reports on trip costs, fuel spend, crew expenses and maintenance statistics, coordinating with Flight Dispatch, Crew Control, Maintenance, Safety and Security teams. Flexibility to work evenings, weekends and holidays may be required.

Qualifications

• Experience in aviation customer service, account management or operations.
• Strong customer-facing communication and relationship-building skills.
• Ability to handle financial reports and provide accurate updates.

Responsibilities

• Build and maintain strong relationships with aircraft owners and charter clients.
• Serve as primary contact for client inquiries and operational updates.
• Prepare and communicate client reports including trip costs, fuel spend and crew expenses.
• Coordinate owner and charter flights with Flight Dispatch, Crew Control, Maintenance, Safety and Security teams.
• Assist clients with travel requirements, restrictions, and ancillary services.
• Resolve day-to-day client issues and escalate complex matters when required.
• Gather client feedback to improve customer experience and service delivery.

Skills

Aviation industry experience

Customer service

Account management

Operations coordination

Tools

MySky platform

Fl3XX

Microsoft Office

Job description

Comlux Aviation is a leading name in Business Aviation and forms part of a select group of companies which includes Comlux Transaction and Comlux Kazakhstan. Headquartered in Switzerland with a truly global footprint, Comlux delivers Swiss-made excellence in private aviation, defined by precision, discretion, and uncompromising standards.

At Comlux, we elevate private air travel into a bespoke experience, delivering aircraft operations and management services tailored exclusively to VIP clients worldwide. Every journey is shaped by personalised attention, deep expertise, and an unwavering commitment to safety, quality, and excellence.

We are proud of the values that define our culture and guide the way we work—quietly shaping decisions, strengthening relationships, and driving our pursuit of excellence every day. Learn more about our values on our website and explore our LinkedIn page to see how they come to life through our people and achievements.

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We are looking for an enthusiastic and motivated individual who is eager to learn, develop their skills, and grow with the company. We place great value on strong attention to detail, a customer-focused approach, a proactive attitude, and a genuine willingness to take ownership and contribute to the team's success. This is an excellent opportunity for someone looking to build a long-term career in a supportive and dynamic environment.

Key Responsibilities

• Build and maintain strong relationships with aircraft owners and charter clients, ensuring a high level of service and customer satisfaction.
• Serve as a primary point of contact for client enquiries, requests, and operational updates.
• Prepare and communicate client reports, including trip costs, fuel spend, crew expenses, and maintenance statistics.
• Coordinate owner and charter flights, working closely with Flight Dispatch, Crew Control, Maintenance, Safety, and Security teams.
• Assist clients with travel requirements, operational restrictions, and special requests, including ground transportation and other ancillary services.
• Resolve day-to-day client issues efficiently and escalat complex matters when required.
• Gather client feedback and support continuous improvement of customer experience and service delivery.

Qualifications and Experience

• Previous experience in the aviation industry in a customer service, account management, or operations role.
• Attention to Detail: Meticulous attention to detail and a high degree of accuracy when handling client communications, flight operations, financial reports, and administrative tasks.
• Strong communication and relationship-building skills.
• Good organizational skills and the ability to manage multiple tasks.
• Comfortable working with financial reports and client invoicing. Knowledge of the MySky platform is an advantage.
• Proficiency in Microsoft Office applications; experience with aviation software, particularly Fl3XX, is desirable.
• Customer-focused, proactive, and able to work effectively in a fast-paced environment.
• Flexible to work occasional evenings, weekends, and public holidays as required.