Customer Success & Appointment Specialist

Tanqeeb; Sharjah; On-site; AED 67,000 - 134,000; Full time

Job summary

Tanqeeb in the United Arab Emirates seeks a Customer Success Executive to drive revenue through appointment generation and exceptional customer experiences. You will engage via phone, email, and other channels, ensuring high-quality interactions and adherence to KPIs.

The role emphasizes maintaining customer satisfaction, reducing churn, and supporting the team with timely responses and effective communication across touchpoints.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Up to 1 year of customer service experience in a contact centre.
• Must have strong communication skills (written and spoken).
• Proficiency in using Microsoft Office applications.

Responsibilities

• Generate high-quality customer appointments for Sales and Aftersales.
• Build rapport to increase retention and lifetime value.
• Support customers via phone, email and other channels with excellent service.
• Meet required SLAs and KPIs and participate in weekly evaluations.

Skills

Dual language proficiency

Excellent communication

Time management

Multitasking

Teamwork

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

Tanqeeb in the United Arab Emirates seeks a Customer Success Executive to drive revenue through appointment generation and exceptional customer experiences. You will engage via phone, email, and other channels, ensuring high-quality interactions and adherence to KPIs.

The role emphasizes maintaining customer satisfaction, reducing churn, and supporting the team with timely responses and effective communication across touchpoints.