Customer Service Coordinator / Order Management Executive / Sales Support

Limak Al-Ayuni JV * Al-Ayuni Limak Contracting Company; Abu Dhabi; Hybrid; AED 48,000 - 72,000; Part time

Job summary

Limak Al-Ayuni JV * Al-Ayuni Limak Contracting Company is seeking a part-time Customer Service Coordinator / Order Management Executive to join our Abu Dhabi team. The role combines customer inquiries handling, order coordination, and sales support with a flexible hybrid setup and occasional work-from-home options.

You will liaise with project, logistics, and finance teams to resolve issues, update records, and prepare customer-facing documents.

Qualifications

• Experience in Customer Service and Customer Support, handling inquiries and resolutions.
• Strong communication with customers and stakeholders.
• Attention to detail in order management and data entry.
• Experience with CRM systems and standard office software.

Responsibilities

• Handle customer inquiries and provide timely resolutions.
• Coordinate order processing and keep stakeholders informed.
• Support sales team with accurate, timely information.
• Respond to customer requests and track orders/deliveries.
• Update internal systems and maintain up-to-date records.

Skills

Customer service

Communication

Attention to detail

Time management

Data entry

Education

Diploma or bachelor’s degree in business/ administration or related field

Tools

CRM systems

MS Office

Job description

Role Description The Customer Service Coordinator / Order Management Executive / Sales Support role is a part-time hybrid position based in Abu Dhabi, with flexibility for some work from home. This role is responsible for handling customer inquiries, coordinating order processing, and supporting the sales team with accurate and timely information. Daily activities include responding to customer requests, tracking orders and deliveries, updating internal systems, and preparing customer-facing documentation. The role also involves liaising with internal project, logistics, and finance teams to resolve issues, ensure service quality, and maintain up-to-date records. The coordinator will help monitor customer feedback, support continuous improvement in customer experience, and assist with standard reports and dashboards related to orders and service performance.

Qualifications

• Demonstrated ability in Customer Service and Customer Support, ensuring efficient handling of inquiries and resolutions.
• Experience enhancing Customer Satisfaction and Customer Experience through professional, solution-focused interactions.
• Strong Communication skills, including clear written and verbal communication with customers and internal stakeholders.
• Attention to detail and accuracy in order management, documentation, and data entry.
• Proficiency with standard office software and customer service or CRM systems.
• Ability to work effectively in a hybrid environment, managing time and priorities independently.
• Previous experience in construction, infrastructure, logistics, or related sectors is an advantage.
• Relevant diploma or bachelor’s degree in business, administration, or a related field preferred.