Customer Solutions Engineer

Sapaad; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Sapaad is seeking a Customer Solutions Engineer to bridge customers and products, focusing on onboarding, training, and success in a fast-paced SaaS environment. 0–2 years of experience, with strong Arabic and English communication, and a passion for technology and problem solving.

You’ll support users across channels, become a product ambassador, and may visit customer locations for deployments, ensuring a smooth customer journey and high satisfaction.

Qualifications

• 0–2 years of experience in customer success or related role.
• Strong communication and interpersonal skills in English and Arabic.
• Ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Assist customers via email, phone, live chat, or in-person interactions.
• Lead onboarding and training sessions for new customers.
• Collaborate with engineering to resolve customer issues and provide feedback.

Skills

Arabic

English

Customer service

Onboarding

Job description

WHO WE ARE

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries—with many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

JOB OVERVIEW

We’re looking for a Customer Solutions Engineer to serve as the bridge between our customers and our products. This role is perfect for fresh graduates or early-career professionals (0–2 years of experience) who are eager to learn, grow, and gain hands‑on skills in customer success within a fast‑paced Saa S environment.

In this full‑time role, you’ll combine technical knowledge with strong interpersonal skills to help customers maximize the value of Sapaad. You’ll support users through email, phone, live chat, or in‑person interactions, while also acting as a product ambassador, educating and guiding customers to use our software confidently.

If you enjoy working at the intersection of technology and customer success, love solving problems, and want to make a tangible impact in a product-driven company, this is the role for you.

WHAT YOU’LL DO

• Develop a deep understanding of Sapaad’s software products and how they support F&B operations
• Lead customer onboarding, ensuring new customers are set up for a smooth and successful start with Sapaad
• Conduct customer training sessions, webinars, and onboarding programs, helping users confidently adopt and maximize the platform
• Engage with customers through phone, email, or chat to understand and resolve issues efficiently
• Take full ownership of customer issues and support tickets, ensuring timely resolution and collaborating with engineering when needed
• Be the voice of the customer inside the organization by identifying recurring issues, sharing feedback, and providing insights into root causes
• Provide professional, clear, and user-friendly communication throughout the customer journey
• Assist with deployments remotely and on-site as needed, including visiting customer locations when required
• Deliver exceptional customer support and service that turns satisfied users into long-term Sapaad advocates

YOU’RE A STRONG FIT IF YOU HAVE

• Proficiency in the Arabic & English language
• Strong interpersonal and people skills — you’ll often be the first point of contact for customers
• Patience, empathy, and tenacity in resolving customer challenges
• A strong sense of ownership and accountability
• Passion for technology, problem-solving, and delivering great user experiences