Customer Solutions Engineer: Onboard, Train & Support

Sapaad; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Sapaad is seeking a Customer Solutions Engineer to bridge customers and products, focusing on onboarding, training, and success in a fast-paced SaaS environment. 0–2 years of experience, with strong Arabic and English communication, and a passion for technology and problem solving.

You’ll support users across channels, become a product ambassador, and may visit customer locations for deployments, ensuring a smooth customer journey and high satisfaction.

Qualifications

• 0–2 years of experience in customer success or related role.
• Strong communication and interpersonal skills in English and Arabic.
• Ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Assist customers via email, phone, live chat, or in-person interactions.
• Lead onboarding and training sessions for new customers.
• Collaborate with engineering to resolve customer issues and provide feedback.

Skills

Arabic

English

Customer service

Onboarding

Job description

Sapaad is seeking a Customer Solutions Engineer to bridge customers and products, focusing on onboarding, training, and success in a fast-paced SaaS environment. 0–2 years of experience, with strong Arabic and English communication, and a passion for technology and problem solving.

You’ll support users across channels, become a product ambassador, and may visit customer locations for deployments, ensuring a smooth customer journey and high satisfaction.