Customer Service & Telecalling Executive

Confidential Company; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

A to Z Furniture is seeking a Customer Service Telecalling Executive to join our team in Dubai. The role focuses on handling customer inquiries via telephone and WhatsApp, understanding needs, and providing product information to drive sales opportunities.

You will conduct follow-ups, share catalogues, and maintain professional communication with customers, contributing to strong customer relationships. Arabic language is a plus, English is required.

Qualifications

• Proven experience in customer service, telecalling or telesales preferred.
• Strong English communication skills.
• Arabic language is an advantage.
• Basic computer literacy and good telephone etiquette.

Responsibilities

• Make outbound calls to prospective customers.
• Handle incoming customer calls and WhatsApp enquiries.
• Respond to customer queries professionally.
• Understand customer requirements and provide relevant product information.
• Share product catalogues, pictures and pricing details.
• Conduct regular follow-ups with potential customers to identify interest.
• Maintain good customer relationships.
• Coordinate with the sales team for customer enquiries.
• Good English communication skills; Arabic is a plus.

Skills

English communication

WhatsApp communication

Customer service

Follow-up skills

Telephone etiquette

Positive attitude

Basic computer knowledge

Arabic communication

Telecalling/Telesales

Furniture industry experience

Tools

WhatsApp

Job description

A to Z Furniture is looking for a customer-focused Customer Service Telecalling Executive to join our team The candidate will be responsible for handling customer enquiries through telephone calls and WhatsApp understanding customer requirements providing product information and following up with potential customers to generate sales opportunities

Key Responsibilities

• Make outbound calls to prospective customers
• Handle incoming customer calls and WhatsApp enquiries
• Respond to customer queries professionally
• Understand customer requirements and provide relevant product information
• Share product catalogues pictures and pricing details
• Conduct regular follow-ups with potential customersIdentify customer interests and purchasing requirements
• Maintain good customer relationships
• Coordinate with the sales team for customer enquiries
• Good English communication skills
• Arabic communication is an advantage
• Previous experience in customer service, telecalling or telesales preferred
• Good telephone etiquette and WhatsApp communication skills
• Basic computer knowledge
• Positive attitude with good follow-up skills
• Furniture industry experience is an advantage