Sales & Customer Service

MONVISO TRADING LLC; Dubai; Sur place; AED 78 000 - 123 000; Plein temps

Résumé du poste

MONVISO TRADING LLC in Dubai seeks a motivated Customer Service and Order Coordination specialist to handle inquiries, assist customers, and support sales.

You will use phone, WhatsApp Business, email, and Meta Business Suite to provide product information, confirm orders, coordinate deliveries, update dashboards, and build lasting customer relationships. Attention to accuracy and timely follow-ups is essential.

Qualifications

• Diploma or Bachelor\'s degree preferred.
• Experience 1–2 years in customer service, sales support, or order coordination.
• Excellent verbal and written communication in English.
• Fluent English; Arabic or other languages are a plus.
• MS Office: Excel, Word, Outlook.
• Familiarity with WhatsApp Business and Meta Business Suite.

Responsabilités

• Handle customer inquiries via telephone, WhatsApp, and email.
• Provide product information, pricing, promotions, and delivery updates.
• Maintain positive relationships with customers and follow up until inquiries are resolved.
• Coordinate with sales, warehouse, and delivery teams to support timely deliveries.
• Prepare daily/weekly customer service reports and maintain records.
• Support the sales team in maintaining customer relationships.

Connaissances

Customer communication

Order coordination

MS Office

Digital platforms

Time management

Multitasking

Formation

Diploma or Bachelor\'s degree

Outils

WhatsApp Business

Meta Business Suite

Microsoft Excel

Outlook

Description du poste

Key Responsibilities

Customer CommunicationHandle customer inquiries through telephone calls WhatsApp Business Meta Business Suite and email Respond to customer inquiries professionally promptly and politely Provide product information pricing promotions and delivery updates Maintain positive relationships with existing customers and follow up until inquiries are resolved Order Management Delivery CoordinationContact customers to confirm and follow up on orders Monitor pending scheduled and completed orders Coordinate with the sales warehouse and delivery teams to support timely deliveries Follow up on delayed missed or unsuccessful deliveries and keep customers informed Customer Database ReportingMaintain and update customer information order records and sales files Regularly update the customer dashboard and follow-up records Track pending inquiries orders complaints and customer follow-ups Prepare daily and weekly customer service reports and ensure records are accurate Customer Retention Sales SupportFollow up with inactive customers to encourage repeat orders Inform customers about new products promotions and special offers Identify opportunities to improve customer satisfaction and retention Collect customer feedback and communicate concerns to management Support the sales team in maintaining and developing customer relationships

Candidate Requirements

Education Diploma or Bachelor's degree preferred.Experience 1–2 years in customer service, sales support, or order coordination.Communication Excellent verbal and written communication skills in English.Languages Fluent English required; Arabic or other additional languages are an advantage.MS Office Good working knowledge of Microsoft Excel, Word, and Outlook.Digital Platforms Practical familiarity with WhatsApp Business and Meta Business Suite.Organization Ability to manage multiple customers, tasks, and follow-ups efficiently.Personal Attributes Friendly, patient, responsible, proactive, and detail-oriented.Essential Skills & CompetenciesClear and professional communication with customers from different backgrounds.Strong customer-service mindset and patience when handling concerns or complaints.Consistent follow-up skills to ensure no customer request or pending order is overlooked.Confidence using spreadsheets, email, customer dashboards, and digital communication channels.Good time management, multitasking, and prioritization skills.Calm problem-solving approach and ability to elevate issues when required.Effective coordination with sales, warehouse, and delivery teams.Preferred CandidateCandidates with experience in FMCG, food and beverage distribution, bottled water, retail, or trading companies will have an added advantage. Practical experience handling a high volume of customer inquiries and orders through WhatsApp Business is highly desirable.