Global Service Delivery Manager

Giesecke & Devrient GB Ltd.; Dubai; On-site; AED 200,000 - 300,000; Full time

Benefits offered by this job

Equal opportunity employer

Inclusive work environment

Job summary

A global technology firm is seeking a Service Account Delivery Manager based in Dubai. The role involves managing service delivery phases for complex projects ensuring quality and customer satisfaction. Candidates must have at least 10 years in automation systems, a Bachelor's degree in Engineering, and strong leadership abilities. Proficiency in both English and French is required. The position emphasizes hands-on management of subcontractors and project requirements to enhance service delivery effectiveness.

Qualifications

• 10+ years of experience in Automation systems and projects.
• 5+ years in managing service delivery teams, including subcontractor management.
• Proven track record in complex, multi-OEM project setups.

Responsibilities

• Manage implementation and maintenance of G+D Solution projects.
• Define service delivery strategy to meet project objectives.
• Ensure compliance and timely delivery from subcontractors.

Skills

Leadership

Team management

Interpersonal communication

Technical proficiency in Automation systems

Fluency in English

Project management

Customer negotiation

Education

Bachelor’s degree in Engineering

Certification in Project Management

Job description

A global technology firm is seeking a Service Account Delivery Manager based in Dubai. The role involves managing service delivery phases for complex projects ensuring quality and customer satisfaction. Candidates must have at least 10 years in automation systems, a Bachelor's degree in Engineering, and strong leadership abilities. Proficiency in both English and French is required. The position emphasizes hands-on management of subcontractors and project requirements to enhance service delivery effectiveness.