Customer Support Standard - UAE National

Alfa Laval; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

Alfa Laval’s Customer Excellence Team in the Middle East seeks an experienced Customer Support Specialist – Standard Orders to support Dubai-based operations. The role covers international order management, documentation, and cross-functional coordination across customers and suppliers.

You will handle complex orders, ensure timely processing, and maintain accuracy in documentation while collaborating with internal and external stakeholders to optimize the Order-to-Invoice cycle.

Qualifications

• 3–6 years of relevant experience in customer support, order management, supply chain, or logistics operations.
• Proven ability to manage a high volume of orders and email correspondence efficiently, while maintaining accuracy and timeliness.
• Experience with sea/air freight and associated export documentation and payments terms.
• Good knowledge of Incoterms and export-related processes; ERP experience essential.

Responsibilities

• Manage export orders throughout the complete Order-to-Invoice cycle.
• Coordinate with customers, suppliers, logistics partners, and internal teams to ensure smooth execution.
• Support order management activities including entry, fulfilment tracking, invoicing and closure.
• Ensure compliance with Incoterms and international payment terms; handle related documentation.

Skills

Order management

Customer support

Analytical skills

Communication skills

Excel

Power BI

Education

Bachelor's degree or BE/BTech

Tools

SAP

Oracle

I Scala

Job description

Customer Support Standard (UAE National)

About Us -

At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in an open inclusive workplace, based on diversity with a sense of belonging. This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Please feel free to peruse our website www.alfalaval.com

Customer Excellence Team in the Middle East is looking for an experienced Customer Support Specialist – Standard Orders to be based in our office in Dubai, UAE

Function: Supply Chain & Logistics

Business Area: Ocean Division – Middle East.

Location: Dubai, UAE.

Employment Type: Permanent, Full-time

Experience: Min 3–6 years

About the Role

Alfa Laval India is looking for an experienced Customer Support Specialist – Standard Orders to join the Supply Chain & Logistics as a part of Customer Excellenceteam supporting customers across the Middle East region.

The role will be responsible for managing complex international sales and service orders throughout the Order-to-Invoice cycle, ensuring timely execution, accurate documentation, and effective coordination with customers, suppliers, and internal stakeholders.

Key Responsibilities

• Manage export orders throughout the complete Order-to-Invoice supply chain and logistics cycle.
• Handle complex sales and service orders for international customers.
• Coordinate with customers, suppliers, logistics partners, and cross-functional teams to ensure smooth order execution.
• Support sales and service order management, including order entry, fulfilment tracking, invoicing, and order closure.
• Ensure compliance with applicable Incoterms, international payment terms, and export documentation requirements.
• Manage and understand payment terms such as Letters of Credit, Cash Against Documents, and other structured or mixed payment arrangements.
• Handle processes related to Drop Shipments, Goods Receipt Notes (GRNs), Credit Notes, Debit Notes, and related commercial documentation.
• Work effectively with large datasets and prepare meaningful reports and analyses.
• Identify opportunities for process improvement, standardisation, and operational efficiency.

Required Qualifications and Experience

• 3–6 years of relevant experience in customer support, order management, supply chain, or logistics operations.

• Proven ability to manage a high volume of orders and email correspondence efficiently, while maintaining accuracy, responsiveness, and timely execution.

• Experience in managing sea freight, air freight, and courier shipments, with a strong understanding of the associated shipping, export, and customs documentation.

• Strong understanding of sales and service order management processes.
• Experience working with ERP systems such as SAP or Oracle. Experience with I Scala will be an added advantage.
• Good knowledge of Incoterms, international payment terms, and export-related processes.
• Advanced proficiency in Microsoft Excel, with experience in Power BI and other Microsoft tools.
• Strong analytical, problem-solving, organisational, and coordination skills.
• Excellent written and verbal communication skills, with the ability to work effectively with international customers and multicultural teams.

Preferred Qualifications

• BE. / B. Tech / A Bachelor's degree

• The ideal candidate will have minimum 3-6 years of experience in a similar role or in industrial equipment manufacturing company

• Experience in process improvement, or operational excellence initiatives. Certification or practical experience in Six Sigma will be an added advantage.

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do
• A very young dynamic marketing team and a great mix of colleagues.
• Internal mobility

\"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.