Customer Service Specialist

Protect My Data; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Protect My Data in Dubai, United Arab Emirates, seeks a Customer Service Specialist to handle inquiries by phone, email and chat, and guide customers through account-related processes. You will resolve issues, document interactions, escalate when needed, and follow up promptly while educating customers on data protection features and maintaining accurate records.

On-site role with a diverse, collaborative team.

Qualifications

• Strong customer support skills with issue resolution.
• Ability to enhance customer experience through proactive communication.
• Clear verbal and written communication.
• Excellent attention to detail and adherence to processes.
• Familiarity with CRM or ticketing systems; cybersecurity knowledge is a plus.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Resolve issues and guide customers through account-related processes.
• Document interactions and maintain accurate records.
• Escalate complex cases when needed and ensure timely follow-up.
• Educate customers on data protection features and collaborate with internal teams.

Skills

Customer Support

Communication

Phone Etiquette

Attention to detail

CRM software

Education

Business or Communications education

Tools

CRM software

Job description

Protect My Data is dedicated to helping individuals regain control of their personal information and reduce exposure to spam, scams, and identity theft. The company focuses on practical tools and services that strengthen data privacy and security for everyday users. By prioritizing user empowerment, Protect My Data aims to make digital life safer and more manageable. Team members contribute to impactful work that supports greater online safety and trust for customers.

Role Description

The Customer Service Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for responding to customer inquiries via phone, email, and chat, providing clear information about services, and guiding customers through account-related processes. Day-to-day tasks include resolving issues, documenting interactions, escalating complex cases when needed, and ensuring timely follow-up. The specialist will actively support customer education on data protection features, maintain accurate records, and collaborate with internal teams to improve customer experience. The role requires consistent, professional communication and a focus on building trust with customers seeking greater control over their personal information.

Qualifications

• Strong Customer Support and Customer Service skills to handle inquiries and resolve issues effectively.
• Ability to enhance Customer Experience and Customer Satisfaction through proactive communication and problem-solving.
• Professional Phone Etiquette and clear verbal and written communication skills.
• Attention to detail, ability to follow structured processes, and maintain accurate customer records.
• Comfort working with basic CRM or ticketing systems; familiarity with data privacy or cybersecurity concepts is an advantage.
• Ability to work on-site in Dubai, United Arab Emirates, and collaborate with a diverse team.
• Prior experience in a customer-facing role, preferably in technology or service-oriented industries.
• Relevant education or training in business, communications, or a related field is beneficial.