Remote Customer Support Specialist

Client of Pulse Media NL; Abu Dhabi; Remote; AED 78,000 - 134,000; Full time

Job summary

Client of Pulse Media NL in the United Arab Emirates seeks a Customer Service Specialist to handle inquiries across email, phone, live chat, and other digital channels. The role emphasizes clear communication, patience, and professional conduct while supporting customers remotely.

You will document interactions in the CRM, resolve routine issues, escalate complex cases, and help maintain accurate records. The position suits someone organized, independent, and customer-focused who can manage

Qualifications

• High school diploma or equivalent; customer service training is a plus.
• Excellent written and verbal communication skills.
• Experience in customer service or call center preferred.

Responsibilities

• Respond to customer inquiries via email, phone, live chat, and other channels.
• Provide accurate product and policy information and resolve routine issues.
• Maintain detailed customer records in CRM and ensure data accuracy.
• Escalate complex or sensitive cases to the appropriate department or supervisor.
• Follow up with customers to ensure issues are resolved and satisfaction is maintained.

Skills

Communication

Customer Focus

Problem Solving

Patience

Attention to Detail

Time Management

Adaptability

Teamwork

Confidentiality

Job description

Client of Pulse Media NL in the United Arab Emirates seeks a Customer Service Specialist to handle inquiries across email, phone, live chat, and other digital channels. The role emphasizes clear communication, patience, and professional conduct while supporting customers remotely.

You will document interactions in the CRM, resolve routine issues, escalate complex cases, and help maintain accurate records. The position suits someone organized, independent, and customer-focused who can manage