Customer Service Representatives Prime Healthcare Group

JobServiceHub; Dubai; On-site; AED 92,250 - 112,750; Full time

Benefits offered by this job

Health insurance

Annual leave and travel allowances

Training and development programs

Employee discounts on medical services

Job summary

Prime Healthcare Group in Dubai is seeking a Customer Service Representative to greet and assist patients, schedule appointments, and manage records. You will handle inquiries, provide information about services, and address complaints with a focus on professional, empathetic service.

This role requires strong communication, the ability to work under pressure, and proficiency with CRM and office software. Healthcare experience is a plus, with opportunities for career growth within a leading

Qualifications

• Education: high school diploma or equivalent; a bachelor’s degree is preferred but not mandatory.
• Skills: strong communication and interpersonal skills; ability to handle stressful situations with patience and professionalism.
• Experience: prior customer service experience; healthcare setting is a plus.

Responsibilities

• Greeting and assisting patients upon arrival.
• Scheduling appointments and managing patient records.
• Handling inquiries and providing accurate information about services.
• Addressing complaints and escalating unresolved issues.
• Coordinating with medical and administrative staff to ensure efficient operations.

Skills

Strong communication

Interpersonal skills

Stress management

CRM systems

Office software

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Office software

Job description

# Customer Service Representatives* Full Time* Dubai - United Arab Emirates* Posted 1 week ago* 102500 AED / Year---**Prime Healthcare Group**Prime Healthcare Group, one of the leading healthcare providers in Dubai, offers rewarding career opportunities for Customer Service Representatives (CSRs). These professionals play a vital role in creating a welcoming and efficient environment for patients, ensuring top-notch service delivery.Career Resources & Planning* **Specialist Doctors | Prime Healthcare Group Careers**This article provides an in-depth look into CSR roles at Prime Healthcare Group, including salaries, requirements, and the application process.---#### **Customer Service Representative Role at Prime Healthcare Group**Customer Service Representatives serve as the first point of contact for patients and visitors, ensuring a smooth and pleasant experience.Advertisement**Key Responsibilities:*** Greeting and assisting patients upon arrival.* Scheduling appointments and managing patient records.* Handling inquiries and providing accurate information about services.* Addressing complaints and escalating unresolved issues.* Coordinating with medical and administrative staff to ensure efficient operations.This role requires professionalism, empathy, and excellent problem-solving skills.---#### **Why Work as a CSR at Prime Healthcare Group in Dubai?**Working as a CSR at Prime Healthcare Group offers numerous benefits:* **Reputable Organization:** Be part of a leading healthcare provider known for excellence.* **Skill Development:** Gain expertise in customer interaction, communication, and healthcare operations.* **Career Growth:** Opportunities to advance into supervisory or administrative roles.Dubai’s diverse and vibrant work culture further enhances the appeal of the role, offering global exposure and networking opportunities.* **Registered Nurses | Prime Healthcare Group**---#### **Salary Expectations for Customer Service Representatives at Prime Healthcare Group**CSRs at Prime Healthcare Group earn competitive salaries with additional perks.| **Position** | **Average Salary (AED/month)** || --- | --- || Customer Service Representative | 5,000 – 8,000 |**Additional Benefits:*** Health insurance* Annual leave and travel allowances* Training and development programs* Employee discounts on medical services---#### **Requirements for the CSR Role**Candidates applying for CSR roles must meet specific criteria:**Educational Qualifications:*** A high school diploma or equivalent.* A bachelor’s degree is preferred but not mandatory.**Skills and Attributes:*** Strong communication and interpersonal skills.* Ability to handle stressful situations with patience and professionalism.* Proficiency in using customer management systems and office software.**Experience:*** Prior experience in customer service is an advantage.* Experience in healthcare settings is a plus.---#### **How to Apply for CSR Jobs at Prime Healthcare Group in Dubai**The application process is straightforward:1. **Visit the Careers Page:** Explore available CSR roles on the **Prime Healthcare Group website**.2. **Create a Profile:** Register and fill out your personal details.3. **Upload Your Resume:** Highlight relevant customer service experience and skills.4. **Submit Supporting Documents:** Include identification, certifications, and references.5. **Complete the Application:** Ensure accuracy before submitting.