Dubai Healthcare CSR: Front Desk & Patient Care Leader

JobServiceHub; Dubai; On-site; AED 92,250 - 112,750; Full time

Benefits offered by this job

Health insurance

Annual leave and travel allowances

Training and development programs

Employee discounts on medical services

Job summary

Prime Healthcare Group in Dubai is seeking a Customer Service Representative to greet and assist patients, schedule appointments, and manage records. You will handle inquiries, provide information about services, and address complaints with a focus on professional, empathetic service.

This role requires strong communication, the ability to work under pressure, and proficiency with CRM and office software. Healthcare experience is a plus, with opportunities for career growth within a leading

Qualifications

• Education: high school diploma or equivalent; a bachelor’s degree is preferred but not mandatory.
• Skills: strong communication and interpersonal skills; ability to handle stressful situations with patience and professionalism.
• Experience: prior customer service experience; healthcare setting is a plus.

Responsibilities

• Greeting and assisting patients upon arrival.
• Scheduling appointments and managing patient records.
• Handling inquiries and providing accurate information about services.
• Addressing complaints and escalating unresolved issues.
• Coordinating with medical and administrative staff to ensure efficient operations.

Skills

Strong communication

Interpersonal skills

Stress management

CRM systems

Office software

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Office software

Job description

Prime Healthcare Group in Dubai is seeking a Customer Service Representative to greet and assist patients, schedule appointments, and manage records. You will handle inquiries, provide information about services, and address complaints with a focus on professional, empathetic service.

This role requires strong communication, the ability to work under pressure, and proficiency with CRM and office software. Healthcare experience is a plus, with opportunities for career growth within a leading