Customer Service Representative – Tagalog Speaker

City maids; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

City maids in the United Arab Emirates seeks a dedicated customer support specialist fluent in Tagalog and English. You will handle inquiries via phone, email, and chat, document interactions in the CRM, and guide customers through product or service issues to a positive resolution.

Educate customers on features, services, and policies to enhance their experience. Previous call center experience is preferred; some college coursework is a plus.

Qualifications

• Fluency in Tagalog and English, written and spoken.
• Experience in customer service or call center.
• Familiarity with CRM and ticketing systems.
• High school diploma or equivalent; some college is a plus.

Responsibilities

• Provide exceptional customer support and resolve inquiries via phone, email, and chat in fluent Tagalog.
• Accurately document customer interactions, issues, and resolutions in the CRM system.
• Troubleshoot and guide customers through product or service issues, ensuring a positive resolution.
• Educate customers on product features, services, and policies to enhance their experience.

Skills

Tagalog fluency

English fluency

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

• Provide exceptional customer support and resolve inquiries via phone, email, and chat in fluent Tagalog.
• Accurately document customer interactions, issues, and resolutions in the CRM system.
• Troubleshoot and guide customers through product or service issues, ensuring a positive resolution.
• Educate customers on product features, services, and policies to enhance their experience.

Desired Candidate Profile

• High school diploma or equivalent; some college coursework is a plus.
• Previous customer service experience, ideally in a call center or support role.
• Proven fluency in both Tagalog and English, both written and spoken.
• Familiarity with CRM software and ticketing systems.