Thai-Speaking CSR in Finance – Hybrid Role

Avomind; Dubai; Hybrid; AED 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid work policy

Discretionary bonus

Flexible benefits

Wellbeing initiatives

Medical insurance

40 days leave

Job summary

Avomind in Dubai is seeking a proactive Thai-speaking Customer Service Representative to join a global financial services team. You will handle inquiries from Thai-speaking clients via phone, email, and live chat, delivering accurate information and courteous support.

The role emphasizes resolving issues, maintaining CRM records, collaborating with internal teams, and meeting performance targets. Thai and English fluency, plus familiarity with CRM tools, are essential.

Qualifications

• Fluency in Thai and English (spoken and written) is essential.
• Previous customer service experience is preferred; experience in financial services/trading is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in Thai and English.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues in a timely and professional manner.
• Maintain detailed records of interactions within CRM systems.
• Collaborate with internal teams to ensure seamless issue resolution and satisfaction.
• Identify and escalate priority or complex issues when necessary.
• Handle back-office related queries and support requests.
• Assist clients with basic technical troubleshooting where required.
• Manage and resolve customer complaints effectively.
• Meet defined performance targets (response times, resolution rates, CSAT).
• Identify opportunities to enhance client experience and retention through value-added support.

Skills

Thai language

English language

Customer service

Communication

Organizational skills

Tools

CRM systems

Live chat tools

Job description

Avomind in Dubai is seeking a proactive Thai-speaking Customer Service Representative to join a global financial services team. You will handle inquiries from Thai-speaking clients via phone, email, and live chat, delivering accurate information and courteous support.

The role emphasizes resolving issues, maintaining CRM records, collaborating with internal teams, and meeting performance targets. Thai and English fluency, plus familiarity with CRM tools, are essential.